Acer Aspire 5 A515-55T-53AP, 15.6 HD Touch Display, 10th Gen Intel Core i5-1035G1, 8GB DDR4, 256GB NVMe SSD, WiFi 6, HD Webcam, Backlit Keyboard, Windows 10 Home

If I could put 0 stars I would. We bought this laptop for my daughter because we are still in throes of virtual schooling. It worked fine.. However, if I knew how difficult it would be to get the computer repaired I never would have bought it. The screen is no longer working. We took it to Best Buys computer repair to get it fixed but they said it was one of the Acer versions they are not allowed to repair so we would have to go through Acer customer service. I called Acer 10 days ago and they were nice enough but said I needed to call back a few days later because they were doing a system upgrade. My husband called 3 days later and they were still doing the upgrade. He was told they would call us when they were they could take our information. Six more days and nothing. This is ridiculous. Just an update - if I could give negative stars I would for Acer and its customer service. After I wrote the review above I called Acer again and after 2 hours on the phone they said they would send me expedited information to have the laptop repaired. I never received anything nor did their repair center ever call me as promised. If they just were not going to repair the laptop they should have said so or told me to take it to a repair shop and not wasted hours of my time and left my daughter without a laptop during virtual schooling for several weeks.

Review is for a Acer Aspire 5 A515-55-56VK, replaces a horrible HP Pavillion 15-AW017CA from 4 years ago. I paid $775Can+tax for the Acer and $650Can+tax for the HP in 2017.

im happy with the product it works great for me

Good quality laptop for the price.

Excellent laptop. Very good value for money.

Works great and even easy to set up with my 74 year old father! He loves it!!!

FALSELY advertised as having a backlit keyboard. Got a refund.

I even called ACER. No backlit keyboard on this model. The model they suggested to try instead is a silver keyboard. But I wanted black with a backlit keyboard. I decided to keep this one as the characters are pretty bright white for my elderly mother. But I am very disappointed.

So many problems with WiFi. Some of my software requires WiFi to confirm valid license each time I run software. Went thru disabling antivirus that came preloaded. Many hours trying to resolve on my own and with tech support. The touch fingerprint nice when it actually works which is about 1/3 of the time (I am only one using computer). Too bad the WiFi connection issue is a deal breaker because nice, lightweight, and seems to have great potential....but potential isn’t enough for a work laptop! It’s been 3 months and wished I had returned it within 30 day window.

Received product and the plug didnt fit into connector pin....Acer sent a different cord and that didnt fit either. The pin is misaligned; thus, it never turned on. Im sending it back for a refund - if this flaw got thru the QC process, what other anomaly is in the unit?.....really wanted to use this for recording, too.......