Microsoft Surface Laptop 3 – 13.5 Touch-Screen – Intel Core i7 - 16GB Memory – 1TB Solid State Drive – Matte Black

Ive used Microsoft computers for many years, and bought my first Surface Laptop in 2017 and absolutely loved it. It was used daily for work (from home) and while I took great care of it, I put it through a lot of use and it held up wonderfully. By mid 2020, it had started randomly turning off and freezing up so often that it was a problem, so I decided to buy a newer Surface Laptop and retire the old one.

I love this laptop it light weight and sleek. The battery life is great to me. I use it for programming and homework for engineering classes and it last pretty much all day on one charge and recharges in what feels like less than an hour. The applications load seamlessly, USB files open instantly, and facial recognition is instant. Its a great laptop with a beautiful design.

What I expected.

Laptop was dead in the box. Charged for hours never turned on. Ridiculous.

I bought my laptop from amazon and I started having issues with my laptop almost within the month my screen started going black, fuzzy, and over heating. Amazon wouldnt replace the product. I bought the Asurion insurance and instead of giving me a gift card for my purchase, they replaced the motherboard. They did this even after telling me they would give me a gift card to replace my item. Keep in mind I bought my laptop in June and didnt open it until august when I started school. The problem only got worse and I kept having trouble and everyone had me between Amazon, Microsoft, and Asurion. At the end, I still have my so called new laptop with a replaced motherboard. Microsoft will only give you a refurbished if theres a hardware issue. Youre better off buying the product from BestBuy and price matching. At least at BestBuy you can get direct help in person at your local store instead of having to mail in your computer and just wait. I have spent over 20 hours dealing with customer service for this brand new computer that has already been repaired.

I loved this laptop! I had been using a 15in for about 4 years and was fed up with heavy clunky laptops. This laptop is so thin and light it baffles me. Its super convient to take around everywhere. I got the i7 version and it runs fantastic. I know apple products have been slim and light for a while but theyre vastly over priced. This laptop is great and Ide recommened it to anyone looking for a thin and light laptop. The battery life is also great although I run heavier programs than the average person so Im always charging it before I go off to school but it still has a better battery than my old laptop. I havnt done gaming on here but Ive hear it runs a hardy okay.

PROS:

The laptop is beautiful to look at and real performant whrn using it. Sure it gets some fingerprints, but I dont mind that too much. The laptop is really responsive, beautiful 15 inch monitor with vibrant color makes it feel like a luxurious laptop. Easy to open, lightweight, super thin, I can go on and on about its looks.

This computer is very good but if you are looking to play it is not good it gives you 239 GB but after the updates and stuff you are left with 195 at most

Ive had the MS Surface Laptop 3 for three months now. There are some things I love about it, particularly how fast it starts up, but Ive also experienced a range of issues that I wouldnt expect for a laptop of this price. Most notably, the screen has uneven lighting (most noticeable when looking at an all white background) and the audio and video are frequently out of sync. For these reasons I wouldnt recommend this model laptop.