LG FHD 32-Inch Computer Monitor 32ML600M-B, IPS with HDR 10 Compatibility, Black

This is a very nice screen. Resolution is high quality. This is my 5th one. Prior to buying this one, I bought 4 other of this monitor, but just the bigger size. All work realy well. This wont be the last time I buy this monitor, I am sure.

I bought this monitor for work. Picture quality is not great but it works. Overall its good for the price.

On July 15th 2019 my wife and I bought an LG 32ML600M-B monitor on Amazon. A few months ago the monitor stand broke. It just snapped one day. When we first got the monitor the stand seemed very weak and flimsy for the monitor so I wasn’t surprised at all when it broke. Fortunately the monitor itself wasn’t damaged. I called LG customer service and was told that the monitor was still under warranty. I do have the name of the person who I spoke to, as I have the names of all of the numerous people I’ve spoken to at LG since this all started. I will provide them if needed. The person on the phone told me they would contact me “soon”. After a week had gone by and I wasn’t contacted I called back and was told that someone had tried to call me on my personal phone. Well, I get multiple calls from telemarketers every day and I do not answer them. I told the person I spoke to at LG that I would prefer to be contacted by email. No one gave me a heads up that someone would be calling me. On this second call I told the person that I wanted to stay on the phone with him until I got some kind of email conformation that my case was at least being addressed and that they were moving forward with getting me the broken part. The person assured me that he couldn’t do it while I waited, but that an email would be coming “soon”. That email never came. I waited a week. So I call back LG customer support AGAIN. And even though I was told that they had a record of my two previous calls, now I was asked to provide proof of purchase. Why wasn’t I asked for this on any of my previous calls??? We are now a month into this. I provided a screen shot. This time the person waited on the phone with me when he received the email. He confirmed it verbally with me, verified that the monitor was still under warranty and assured me that “someone would contact me soon”. No one ever did. So I call LG customer support AGAIN. This time I was pretty irate, pretty frustrated and I insisted on speaking to a supervisor. I was put in touch with LG Executive Services, which I was told was the “top of the LG customer support food chain”. A man who seemed very nice and very willing to accommodate me apologized profusely and said he would be personally making sure the broken part got out to me immediately. He also told me that he didn’t know anything about the monitor itself as he worked mostly with refrigerators (???) While I was on the phone with him I explained the part that broke thoroughly. He told me he was looking at a diagram of the monitor stand as we spoke. It isn’t really a complicated assembly and the way I explained it should have made it quite clear as to what part actually broke. It’s the only part of the monitor stand that has any weight or stress put on it. As a matter of fact, this stand is so flimsy that I would think they have had to replace quite a few of them. A week later I opened my mailbox to find that he sent me the entirely wrong part. The part that he sent me was a small plastic cap that goes in top of the monitor stand. It is a cosmetic piece that has no function whatsoever other than cosmetic. Who he could have thought this was the part I explained to him on the phone is beyond me. I emailed him immediately and this time I thought to attach pictures of the broken part to him in the email. Why he didn’t suggest this in the beginning if he wasn’t sure of the correct part, I have no idea. Maybe I should have thought of it but I’m not in the monitor business OR customer service. It’s their job, not mine. So now I’m pretty upset. The monitor is now taped to my wife’s desk at a 40 degree angle pointed towards the ceiling. She uses it for work and is on it anywhere from 12-16 hours a day. Now she is experiencing neck pain from the angle of the monitor. So now through my latest email I had no doubt that he would know the correct part from the attached photos. I insisted the correct past be sent to me immediately. And yes…I put it in caps in the email. “IMMEDIATELY”. Now I’m pissed. Wouldn’t you be? And guess what? I never heard back from him. To this day. The man completely blew me off. I waited ten business days, 14 days total, checking my email and my mailbox every single day. I had HOPED the part would show up in my mailbox. It didn’t. Now I’m just feeling foolish. So I email him AGAIN. This time I asked him for the name and email address of his supervisor. The person who he reports to. That email was sent 3 weeks ago. To this day I have not heard back from him. My mind is completely blown that someone who claimed to be a customer support specialist from a major corporation would completely blown me off and ignored multiple emails like this. So now I go and find the names of the three top executives at LG Executive Services, including the senior manager. I email ALL 3 of them. That was a week ago and I still have no heard from anyone. No reply whatsoever. I have also message them on their facebook page to no avail. What do I do? Contact the Better Business Bureau? I doubt that would have any effect. Relentless emails until someone helps me? I doubt this would have much effect either. Beyond being angry or frustrated, I feel incredibly foolish. I can almost picture the customer support specialist laughing to himself as he ignores my emails. The lack of integrity, commitment to customer service or any shred of decency or concern for their customers really is unlike anything I’ve ever encountered before. So now the monitor sits taped to a wall and desk, the tape damage on the finish of the desk getting worse and worse, and my wife’s neck pain also, getting worse and worse. I need help and I really feel like I am at the end of my rope with LG. This whole saga is going on 3 months now with no end in sight. The monitor itself is ok. It’s a monitor. But the stand will likely break and good luck getting help from anyone at LG when it does. And expect to spend FAR TOO MUCH of your time trying to get that help. I will never buy another LG product again and I strongly suggest you don’t either.

Muy bueno

What a difference this monitor has made? You have no idea, well, I didnt realize how much it would help my vision. It is so much easier to read. Great to watch videos. Generally better for anything you want to do on a computer.

Given the price I was not expecting the clarity this monitor displays. It is outstanding! Great color, blacks and accuracy.

Great

We have an office and two “home” offices. I bought one for my 3 screen office a year ago and finally talked my wife into two for her office office. She has a bit of a vision issue. After I installed the two at our office office she texted how great they were. When she came home I asked if she ordered them for her home office yet, she replied she had not but authorized me to order them. Great product!!

The stand is a challenge to put together, instructions are poor and it is not stable, the monitor itself is very good.

Really good quality and price. Easy. Not cable compatible with C type usb which is all my new leveno laptop has. . Had to buy an adapter for c cable to HDMI.