Roxio Easy VHS to DVD 3 Plus | VHS, Hi8, V8 Video to DVD or Digital Converter | Amazon Exclusive 2 Bonus DVDs [Windows]

I did my research on this one, compared the brands I could find on amazon and stuck with roxio, have used there products before and will again. Very easy to use, picture will come out the same as your tapes no way to improve on them. Did not find any dvds that it would not work with, I had some old ones that still recorded. If your looking to move your tapes to dvd this is the way. Saves the files so you can record more than one dvd from your pc or laptop. At about ten dollars a pop from retailers who do it for you its easy to save big money if you have a lot of tapes. would buy again.

Love it

I worked with their support team for a LONG time and never could get it to work. That included updating all kinds of software and drivers on my PC, even switching to a different PC, and finally getting bumped up to level 2 support. Although their level 2 support seemed really good, one indication of their support structure is that they kept sending me emails saying we havent heard from you in x days. Reply to this email with additional data or to say it is resolved. When I replied to that email, I got an automated email back saying that that email address was no longer monitored and to try contacting them another way!

It was too complicated for me. I’m not very good on computer or iPhone.

In writing so called Customer Service at Corel/Roxio explaining that I was using the product but found the USB/Audio/Video adapter had a short in it and that I had to use the unit with it shifted to the far right to get it to work properly. I sent them my Amazon order information and received a you will hear from us within 24 hours which turned into weeks with a follow up and being told case was under review. Today I get this reply: (ACTUAL MESSAGE) Thank you for contacting Corel Customer Support Services. My name is Devi and I have been assigned to your ticket. I apologize for the delay in response. Let me go ahead and assist you with it. In regards to your query, Im sorry it is not possible to send a replacement for an adopter. Please do not hesitate to contact us with any further questions. Regards, Devi Corel Customer Support Services ROXIO is a division of Corel and horrid Customer Support and there is NO SERVICE to their so called Support Service. The product when working properly is quite good for the money and conversions of other media is pretty simple ONCE you figure it out. Actual in depth instructions do not exist and even saving to a folder you create and tell it to use often dont happen and goes into a default folder. My product as stated has a short in the wiring which is not a common report and as stated, by adjusting the adapter to the right, works fine. I probably could have simply sent it back for exchange with Amazon/Dealer but once you start a project you dont want to set it aside waiting and though I had read some really bad reviews on Corel/ROXIO Customer Support, Having used their products years ago I thought them to be exaggerated in the negative ..... they werent. So over all, great little product IF you are semi tech savvy but a challenge if you are not. AND if you get a faulty unit dont waste your time contacting Corel/Roxio and calling the or contacting [email protected] or using their 1-877 number is a total waster. Yet, there is a yellow sticker on the box : Share your experience! Log into Amazon, go to orders, find your product, click on write a product review, enter your review, click submit One would think they would actually care what customers write and work at correcting product issues with verified buyers..... guess not.

I am so happy that this works for converting old VHS to digital files. I bought a different (cheaper) product, thinking they would all be the same. The problems I had with that, such as terrible audio quality and the audio-video being out of sync, were things that I thought I would just have to deal with when converting VHS. On a whim, I decided to buy this version based on familiarity with the brand - I am so happy that I went with Roxio! This is so easy to use, the audio and video are exactly what I was hoping for, and I didnt have to make any adjustments at all to the more technical settings. This was a great purchase, and I cant wait to share all of the old home movies with my family!