Shark IZ363HT Anti-Allergen Pet Power Cordless Stick Vacuum Self-Cleaning Brusholl, PowerFins, Crevice Tool, Dusting Brush, Pet Multi-Tool & Anti-Allergen Dusting Brush, 50min Runtime, Blue

The product did not show up as advertised. There is no dust wand.

My Shark vacuum stopped holding a charge less than a year after purchase. When I called customer service about my device not holding a charge, I was asked to pay $20 plus $10 shipping for a new charger, as this was apparently not covered under the warranty. The new charger did not change the fact that my Shark vacuum does not hold a charge, so I called customer service again. Customer service said they would send me a new device, though I would have to pay ANOTHER $20 or $30 for shipping. This was two weeks ago and I have no new device nor even a tracking link to show for the exorbitant shipping fee I paid on top of paying for the useless new charger. Customer service is clearly set up to get the customer to spend even more money before they will bother to help you. I was impressed by the product while it worked but the nickel-and-diming from customer service has ensured that next time, I will purchase a Dyson.

I love the vacuum, but two of the attachements were missing, and one of the ones I received is not listed as included.

It works very well. Even with Cat and dog hair. I would recommend getting an extra battery. If your doing any kind of deep cleaning, you get about 45 minutes on a full charge.

I had high hopes for this vacuum. Shark is my go to brand for vacuums. This holds a charge to vacuum the whole house, which isn’t huge. At first the auction power was great. After a month or so, it is merely average. We have two furry dogs and although it does pick up the dog hair, it doesn’t always suck it into the canister. It gets caught at the vacuum head hole to the stick. Also the stick doesn’t stay tight fitting. It becomes loose. If I want a quick way to vacuum in a pinch I use this. If I want to be certain I have vacuumed the floors thoroughly, I use my real vacuum.

I purchased this to clean the master bedroom floor as it is now luxury vinyl flooring and I have a dog that sheds. It works great for this area. I have not used it on carpeting. Be aware it does not include 2 items that are shown as included. The pet multi-tool and the flexible antibacterial duster are Not included. ALSO the beater bar is a combination of silicone strips and bristle strips. They alternate. I was sent a second unit after haggling with both amazon and shark regarding the missing parts (I only wanted the 2 parts but they couldnt just send those). The second unit was also missing those same 2 parts. Still, I am happy with the unit and its performance. Its easy to lay it flat and vacuum under furniture and the bed. Also easy to dump the canister into the trash. The upper unit stores on a special hook towards the bottom of the lower portion so that it will stand upright. See the manual. Very easy to swap out crevice tool/ duster etc. Parts click on and off.

Overall, pleased with performance. Its louder than I expected. Works best on turbo. Battery life is sufficient to spend 30 minutes/day cleaning. We have 2 heavy shedding dogs and a cat. This works well on both the hardwoods and the carpet. WARNING: Even though the manual says you can rinse the dust cup, AND the Shark YouTube channel has a video showing you how to rinse it, dont do it! If you read the comments on the video, several users complain about water trapped between sections of the dust cup. If you call Shark they will tell you to only use a damp washcloth to clean out the dust cup. I unfortunately rinsed before seeing the comments and am hoping it will dry out so I dont have to buy a new dust cup.

Product performs as advertised. Really like having a portable vacuum for quick cleanups; no long cords to deal with. Only drawback: it is a little noisy. Still one of the best purchases I have made in a long time.

I have had this for almost a month and we have used it quite a few times. It sucks better than my old Dyson and the light helps see where you are going. It picked up dirt and dog hair and also stuffing from torn up dog doys and leaves and other things like this that my Dyson never could. The downside so far is there is a missing dust brush and pet multi-tool, which is partly why I chose this. These are currently sold out at the Shark website so I wonder if this is why we did not get them. I have contacted Shark customer service and am waiting to see what they say. Otherwise, these are $50 if they are ever available again. ****Amazon, change your description so it is accurate as to what you receive!! ****No wall mount so you just have to sort of lean it somewhere, which is not ideal. So far it is ok in the corner we have found for it. I will update if I hear from Shark on the missing tools.

The vacuum is amazing however I had to take off stars for the misleading description. As you can see from my screenshot of the listing, it clearly states that a pet multi-tool and anti-allergen brush are to be included. When I opened it there was only the crevice tool and the regular dusting brush. As you can see from my 2nd photo (of the box I received), it was clearly NOT meant to include those other 2 tools as advertised nor were they included in a separate box. And as you can see from my 3rd photo, the model number matches up with the listing so it is obvious I was not sent the wrong item. Very disappointed considering I am a pet owner and those 2 tools were a huge reason I chose this vacuum and I was not expecting to have to purchase them separately.