Alienware Aurora R14 Liquid Cooled Gaming Desktop - AMD Ryzen 9 5900, 32GB 3466MHz RAM, 1TB SDD + 2TB HDD, NVIDIA GeForce RTX 3080 10GB GDDR6X Graphics, VR Ready, USB-C, Windows 11 Home – Black

I have had this PC for four days now and it sits here with the “Blue screen of death” on the screen. A very long sad story, but I will greatly condense. Day one - I followed on screen prompts including doing a system restore where I had to reload all programs. Day two - After about an hour on phone with Amazon tech support, which elevated all the way up to “Check to be sure the USB cables are plugged in”, I was actually connected to a Dell Alienware Aurora Tech who stated that they were well aware of my problem and he knew how to fix it. After several hours of remote access and upgrades, he went away and the Blue Screen came back. Day three - Dell service tech would not respond to my email asking for help. I called the extended warranty group, and after reading him the actual details of the warranty, he connected me to another tech. After several hours of remote access, he went away and the Blue Screen came back. Day four - I email both techs and get no response. I called warranty company and this time the contact person did not want to help me beyond telling me to send it back. After I read the warranty to him two or three times, he transferred me to a medical facility. I called Amazon and asked that a replacement be sent and I would verify it worked before returning the first PC. Delivery is one week. Nothing takes Amazon a week. Tonight I finally get a reply from Dell tech wanting to know what day and time would be good to work on the PC. I replied that I had asked Amazon for a replacement. The extended warranty may be a good thing, but all the help it says they will extend during installation is mostly words on a piece of paper. I will update this review when something happens. I have purchased several Dell computers, never having this much trouble. UPDATE: I received the replacement R14 per Amazon’s promise date. I loaded the same programs I had loaded on the faulty R14 and it has been running over the weekend as a new Dell should.

I used this product for my sim racing

I bought the computer on black Friday 2022. When I checked the tech insurance since the computer works very slow, I found it started since May 2022. So, I called Alien tech support, and the technician told me the owners name is Ryan Wang, definitely not me! And he did remote analysis on the computer and told me it works very slow and tried to upload the software. But FAILED! Then he asked to reset the computer to its factory setting, and I found someone put a lock key to the computer! It was very frustrating! I really need a refund! They cannot sell something pre-owned at such a high price!

Ill write a better review when it starts breaking down. Though that will be a long time from now hah

A liquid cooled dream machine!

silent and poweful!!!

So backstory I have been looking at upgrading my PC for a while now. I have built a PC before but with the prices of components right now and wait times I decided to go with Alienware. Alienware was not my first choice but I have to say I am so glad I went with them over Cyberpower. The 18-month no interest payments on this machine make it all the more worth it. After ordering it arrived on a Friday. I got home took it out of the box and this thing was VERY well packaged. No damage to anything except the outside of the box having normal wear and tear from shipping. Straight out of the box I plugged it up and downloaded a few select games to test it. First game was Call of Duty Warzone. I have to say I was so impressed on how this PC ran this game. CPU stayed at around 68 C and GPU around 68-70 C on all maxxed out graphics. Everything was super smooth and just everything I wanted. If I had to complain about anything it would more than likely be Windows 11 only because it does have small stutters at time which is common from what I have read. The only issue I have encountered with the PC itself was on my brothers that he ordered (we ordered the exact same pc got it on the same day) and the front panel lights on the tower had went out and would not come back on. I contacted dell support and they did a remote connection. Within 10 minutes Gabriel Hernandez had the front panels back on and going. This ended up being a Bios update issue. The way he handled himself made me have a total different outlook on dell support. I have to say I do not regret my purchase and this experience has really given me a different outlook on Alienware itself. If you are on the fence on whether or not you want to risk buying a prebuilt my opinion is to do it!

I was planning on building a new pc like I normally do. Saw this on Prime day and decided it was worth it instead of my time. I was correct. This is a great pc.

Never had a NEW PC that takes 3 min to start from time to time, and occasionally runs into a blue screen when its idle and needs to restart.

As im writing this review I’m in my 2nd machine. The first one I bought decided to update on its own and kept updating for over 10 hours. Finally I restarted the machine and all the lights started to blink and I had to troubleshoot just to get it to turn on again. Then for the next week every time I’d turn on the machine I would get a “no signal” on my monitor and a black screen. More manual restarting and mashing buttons to try and get the thing to work. I returned that machine and got a replacement, and this one does the exact same thing lol. It’s shocking how bad these Alienware’s are. I will be returning this machine as well and hopefully finding something more reliable.