Dyson V11 Torque Drive Cordless Vacuum Cleaner, Blue

This is by far the best vacuum I have ever purchased!!!!! Handles pet hair and anything else you throw in it’s path. My only complaint would be…. Why didn’t I buy this sooner!!!! Seriously though….. it can get a little heavy if doing a large job but other than that it’s perfect! Fits in small tight spaces and automatically switches from shag carpet to hardwood flooring effortlessly. Would definitely buy again if/when needed.

In the case of my short little review here of the(my) Dyson v11-outsize{And also whomever actually shipped the package to me}, I will preface with: You get what you pay for. I couldnt be any happier with any part of the transaction or the v11-outsize itself and its accouterments. It arrived in a box that had shipping airpillows for stabilization and another box inside. That box was a protective sheath for the Dyson box. Inside the Dyson box there was another, at least, 20$ worth of cardboard to surround and protect every single individual attachment, both individual batteries, and the main unit. It took me 30 minutes of gleefully enjoying the entire unboxing experience to get everything out of the boxes. Not to mention there was a few more minutes of breaking unneeded cardboard down for recycling. Once I turned the unit on with the 20% charge that was pre installed on the batteries, I was 1000000% happy with my unit and I did a quick 2min vacuum of my apartment...which...I thought was already very clean..and I had a disgusting amount of very very very fine dust..nearly filling..yes...nearly filling..this extra large container. So...lets say that I am blown away (pardon the pun) by the actual performance of this little thing... And Im actually afraid of what a good 15min deep vacuum session is gonna yield in my apartment now. Because I had vacuumed with an old vacuum (that worked just fine mind you) not 3 days ago and Ive been gon for half that time. So... Let me end with. Im thrilled about everything. 1: My new toy was worth every penny simply because it sounds like a mini jet engine(very tolerable, even for a disabled vet with a very complicated head injury that has increased his sensitivity to sounds so much that his quiet cell phone alert makes him jump out of his skin) and I love just clicking it on for the spool up whistle. 2: the way the package was sent to me and the dyson packaging itself were marks of top quality. Like I said there was at least 20$ of cardboard there...I think it was closer to about 40-60$. 3: the unit can nearly almost pick up my combat boots with the suction power of this thing when I have it on turbo mode. 100/100 <3

I love the power and the versatility of using the V 11. I wish it would’ve come with a buffing head as well. That had cost $98. But, I will eventually end up buying one.

My V11 Torque Drive vacuum arrived without issues. I had no problems with the floor brush like some customers have experienced. PROS Appearance It looks nice with its metallic blue color. Plus because of its compact size, it isnt an eyesore if you have to store it in a visible location instead of a closet. LCD Display Its so great knowing how much power is left rather than having to guess how much time I can vacuum before the battery dies. The display also assist in troubleshooting issues like blockages or improper attachment of filter and accessories. Powerful cleaning This vacuum sucks in the good sense of the word. Sensible Accessories There is no unwieldy accordion hose in here. The set of included accessories are stuff I actually would want to use. Im more partial to the combination brush, the motorized brush for upholstery, and the crevice tool, but the whole accessory set seems well thought out. Easy to empty The dust bin is easy to empty, with only one caveat explained in the cons below. CONS Its Heavy! The V11 Torque looks more lightweight than it actually is. As someone with a medical condition, pushing the V11 around takes much more effort than I was hoping for. And the problem isnt resistance from the floor/carpet brush head. Even when used as a handheld vacuum, you will feel the weight. Trigger-happy This vacuum is operated with a trigger that you have to keep pressed for as long as youre using the vacuum. I wish there was a way to lock it in the on position. The trigger doesnt require much pressure to activate though, which is fine while youre vacuuming, but pure evil when youre emptying the dust bin. Long recharge time Battery life is okay for a cordless vacuum, but the 4.5 hours of charging time is too much. I wish this thing had a quick charger, especially considering the size of the power adapter. Speaking of which... What is it with Dyson and incredibly huge power adapters?! I have their hair dryer, the V11 Torque vacuum and the TP04 air purifier, and its like their engineering teams competed for who could get away with using the biggest power plug they could make. The AC adapter for the V11 Torque is not as huge and unwieldy as the power adapter for the TP04 purifier, but its still big and may fall off from outlets with weak grip or outlets mounted sideways. CONCLUSION Dyson products are typically regarded as pricey. Im not sure the V11 Torque is worth the asking price but unlike with their hair dryer, Im not ready to say this vacuum is overpriced. Im torn on whether or not to recommend the V11.

Only could give this 4 stars because it was near impossible to get the battery charger separated from the other part that attaches to the wall!!! Instructions says just click but it doesnt just click. I actually had contractor try to get it off, called the 800 number on the manual says tech services at your assistance and the hours I was in the hours provided had the model number but I spoke to someone that would not admit there were no tech services people there at all or if ever(?). I repeatedly stated I want to talk to tech services person and and maybe they can walk us through separating these parts so it can be attached to the wall. She finally admitted there are no tech services people! All she could do was order another part and have it sent as this was new and still under original warranty. After hung up we finally got it open but had use several different tools and pry it apart which sort of damaged the plastic. So thats the deal otherwise the vacuum works great maybe its just that part I received but its on the wall now and still havent received the replacement part if this was a deal where it wouldnt charge I would not have a vacuum of any kind so their service department is severely lacking or non existent.

The vacuum part it self works fine but Im disappointed at the attachments this one I literally just used it one and the part that helps it glid started peeling off

Dyson log: We purchased a Dyson V11 Outsize cordless vacuum from Amazon. It arrived promptly as Amazon committed to. We unboxed it, read all of the instructions (you must download the owner’s manual from the internet; a warranty written in Spanish came with the unit; no English version sent.), and assembled the vacuum. Enjoy reading the warranty if you can. Why can’t one just say: if you break it and it’s our fault then we fix it and if you break it and it’s your fault, you pay for us to fix it? The next day, Tuesday, April 6, 2021, I called Dyson’s customer service line with a minor problem. A recording came on asking if I would participate in a customer survey after the call. I responded “yes”. I was then put on hold telling me that they were experiencing higher than normal call volume. I heard that message a large number of times during my 20-minute wait. There were no apologies for my having to wait nor a way for me to leave a return number. As my battery was running low, I hung up and decided to try their chat which I think uses artificial intelligence to respond. My problem was simple: one of my two recharger units sent with the V11 Outsize was defective. I plugged it in with a battery attached and it didn’t light up. I switched recharger units and its battery and unit recharged. I switched batteries on the recharger unit and it didn’t light up or charge. Of course, the outlet worked as I tried every combination to identify that the recharging unit was defective. Using the chat was also a frustrating experience just as waiting and waiting on the telephone line was. There was no option to report a defective part or unit, none. I was directed to a video that explained how to charge a unit, how to connect a battery to the vacuum, etc. After several very frustrating attempts at trying to solve the AI program just to report a defective charging unit, I again gave up in frustration. I then decided to email Dyson. A third very frustrating experience. By this time, I was fuming: pay almost $800 for a vacuum and I can’t talk to a human just to say: defective charger, send me a replacement. One interesting point is that every time a customer sends an email to Dyson support an automatic response comes back “Thank you for contacting Dyson. We are experiencing unexpectedly high contact volumes and increased response times due to the many challenges of recent weeks. We apologize in advance and truly appreciate your patience as we work to provide you a resolution within 24 to 36 hours.” Same “we are experiencing…” but at least now someone has apologized. The automated response was apologizing also for my problem with registering my product; I had no problem registering my wife’s product! So I responded again, much more frustrated this time and probably nasty by now. I left my model number, serial number, registration info, telephone number, the problem: DEFECTIVE CHARGER, etc. The email was signed by the Dyson online team. In my initial email, the automated response saying they would respond in 24-36 hours, and their actual response have the same minute stamp 1:17 PM on them. Amazing! I think their customer service was able to respond in the same minute as it was evident that no one had read my email! I replied to that specific e-mail from Gulam as he was requesting my serial number which was in the email I had sent. I said look below and again printed in very big font my serial number and sent it back to Gulam. I then got another automated response …. I then got another email saying they were unable to locate my account. Recall I had no problem in registering my vacuum by serial number. I sent them my wife’s email address for them to look that up, I got the automated response immediately then another email 17 minutes later from Fareeda apologizing for the problem and stating “It would really help us if you could send us a short video clip or pictures of the issue youre experiencing.” How do I send a picture of something that is not working? I sent Fareeda the following: “Fareeda, The battery recharger unit is DEFECTIVE. It doesn’t recharge the battery. No light blinks! NOTHING. On either battery, NO BLINK. The other unit works fine! Send me a new recharger.” I got the automated response again. Then I got an email from Dibya apologizing and giving me directions to repackage the Dyson, UPS would pick it up, and they will replace the V11 free with an equal or better product at their choice OR I could contact UPS and they would box it for me and ship it. Recognize that all I wanted was a $29 replacement recharger since that model included two batteries and two recharge units. A rain check would have been sufficient. I said to myself: how stupid can company management be in this day and age???? I reflected on my Dyson experience and I hypothesized that Dyson doesn’t know how to manage its retail and repair parts inventories. I went to their website and sure enough, they were out of the recharge unit and some other accessories. I was pretty certain that my hypothesis was correct. BUT to be completely certain I searched for a Dyson Service Center and I called them (The NORCROSS DYSON SERVICE CENTER). I explained the DEFECTIVE CHARGER PROBLEM. He stated: No problem! Come by and I will give you one free; it is covered by your warranty.” I stated that I lived a distance from his location and he agreed to mail the replacement. It arrived yesterday! Nice guy! There are a couple of lessons to be learned here. I learned my lessons; you can imagine what they are. BUT Dyson in order to save money doesn’t staff to answer customer telephone calls. Expect to wait! Expect to not get called back for the survey of their responsiveness on the telephone if you hang up in frustration. Sounds like a biased survey to me? Don’t expect their chat to know what you are talking about. They will tell you about self-help videos for this and that BUT no help if you don’t exactly match an item listed for responses. If you answer OTHER expect some nonsense messages. If you use their email system expect that you will get a different person responding each time and they will not have the benefit of the previous emails even though you responded to those emails. How could Dyson improve their service? First, staff your call center to service your customers instead of to save money. Quit blaming the pandemic for your poor service. Be proactive, ask for the customer’s phone number and DYSON calls them back. You waste your customers’ time and frustrate them. Have people that one can talk to immediately and get the right answer. Call the guy that answered my phone call to the service center in Norcross GA. He solved my problem in far less than 5 minutes! I tried to give him my mailing address and he stated: give me the email address and I can pull it up. He did in 10 seconds! Second, recognize that you (Dyson) are operating an antiquated PUSH inventory distribution system and read “It’s Not Luck” and/or “Isn’t It Obvious? Retailing and theory of constraints” by Goldratt to determine how to run an effective PULL distribution system. How do I know you have an antiquated PUSH inventory system? You have too much of some parts and not enough of others (look at the out-of-stock items). Where is that inventory? It is out at the end of the supply chain, at your service centers sitting on shelves waiting for a potential customer to have a unit serviced while you are offering other customers new products because you are stocked out in your central location. These Goldratt books are business novels; both are easy reads like The Goal and full of knowledge. The first thing you should determine is whether Dyson is in the business to make money or if Dyson is in the business to save money? If you are too impatient to read a book then go to the TOCICO website and there are many free videos on the basics of TOC supply chains. Find and view them. I hope this criticism is far better than any survey that you might ask customers to fill out. We have used the vacuum twice; the vacuum works fine. What do I give Dyson as a rating on Amazon? A 5 star for the vacuum or a 0 star for the customer service. You already know the answer if you read this far. I hope Dyson has read this far!

I’m 77, so I’ve had a lot of vacuums in my life. This is far and above the best. No cord to lift over. Suction is awesome for all the pet hair. Battery life is great. Dyson has thought this one out in detail.

I was cautious prior to buying this and read all the negative reviews but decided to buy. Glad I did. I wanted to comment on some of the negative comments with my opinion to help skeptical buyers like myself. So, 1. the plastic wall mount base, its not to flimsy. It holds the vacuum great if you slam it around like rubber weights in the gym. 2. If you see my picture I mounted it so its supported with the attachment on to help hold the weight and prevent the bottom from being caught. It has a lot of leverage on drywall anchors if its torqued on, as is anything mounted on sheet rock. I did this for my V7 as well and has worked great for years. 3. Use the right settings for the head when going from carpet to hardwood; the center setting or minus setting (letting in more air) and it works great. It picks up sand, cherries, screws, peanuts or what ever just fine. 4. Its not the manufactures fault there isnt an outlet in your closet. 5. The directions are vague and little under done, but this isnt a complicated item either. 6. Is this the right vacuum is the biggest question of all. I have a V7 for the second floor that is all carpet and it works great for about 1000 sq. ft. of quick clean up and is about $200 less. We went with this for the downstairs because we were too lazy to keep going upstairs and this one worked better transitioning on an off our rugs to hardwood that we on the first floor. We have a 1 year old and teenagers so this was a great addition that quickly and efficiently keep the floors clean for the baby. Im so over swiffer mops that dont really work. 7. Deep cleaning ability is good. We have a Kirby that we use one time a year (just before we have the carpets shampooed). The other 364 days of the year the Dysons do all the work. 8. Battery life, great in this V11. If you need more, vacuum more often or make life changes..lol. Ive cleaned the whole bottom floor and used on the car and still never got below 50% on the V11. The v7 would have needed to be charged at least once for that amount. So that maybe a decision point. Lastly the V11 has been said to be unbalanced in weight and awkward. If you see the second picture and use the attachment holder it offsets the slight misbalance. But really, it is 6 lbs. if that gives you issues get a gym membership, really. Oh and the V11 has a detachable battery that the v7 doesnt. If multiple charges for long runs is what you may need then that maybe a decision point. If not you may want to save some cash and go with the v7. Ive also purchased cheaper model of cordless vacuums but they dont last and preform like Dysons so youll get what you pay for.

I’ve been using Dyson animal vacuums since they were invented. They do better than any other vacuum in the battle against dog hair from our 3 dogs. But this stick vacuum picks up more dog hair than any plug-in vacuum I’ve ever used. It’s just amazing how much more it picks up. Add to that not having to hassle with a cord, and this thing is just amazing. It’s so effortless to just grab it and vacuum one part of the house everyday. It actually makes vacuuming fun because it just picks up so much stuff so easily.