Shark AV2501AE AI Robot Vacuum with XL HEPA Self-Empty Base, Bagless, 60-Day Capacity, LIDAR Navigation, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi Connected, Carpet & Hard Floor, Black

Bought this on sale and I think it works much better than thr Roomba it replaced from 8 years ago along with one for the upstairs that was purchased at a similar price point. Unlike the Roomba it always finds the base station and it cleans itself to the base station. Its also less likely to get stuck in my opinion. Overall its decent and definelty would purchase again.

I have. Large home so I needed two to complete the home I use twice a day. Live in the country so it gets pretty dusty out here being a windy state. I do have to clean the vacuum after every use because it is not very dog hair friendly as they state, I have a medium length hair dog, if I don’t clean after every use it will clog up and not vacuum right leaving dog hair behind as it vacs. Use a small hand held blower to clean after each use.

Why did I wait so long?! I love our robot vacuum. It is sort of like a little pet that sits in the corner patiently waiting to pick up the crumbs until you give it the command. We named ours Clean Latifah (or Queenie). She does a good job and we just love that it is one less thing to do. My house has never felt cleaner. Now if I could only get her to do the toilets! We got another one for the second story of our home and named her...Meryl Sweep! ;-)

Having a boxer puppy this vacuum changed the game forever. This thing gets under most of the furniture and beds. It’s a refreshing feeling to walk around your apt with the floors being crispy clean.

Not easy to use, doesn’t pick up cat litter and hair, won’t connect to Wi-Fi, and dreadful customer service will sum up this review. I loved this vacuum the 1st week I owned it. We share our home with 4 cats so there’s some hair to be dealt with. I was excited about something to keep up with the fur in between my being able to run the “real” vacuum. Week 1 it appeared to do a good job. After that is when the major issue started. The fatal flaw is that hair not only get caught in the brush roller but it also gets caught up in the side of the roller where it attaches. This causes the vacuum to become inoperable until you do something about it. You end up spending a good 10-15 minutes with tweezers and scissors trying to perform minor surgery and remove the wad of hair to free up the roller. (In this amount of time I could have already done 1 room of my house). That’s problem #1. The other major problem is the absolutely horrible customer service they provide. The manual that comes with this is a joke. It basically tells you how to set it on the floor and turn it on which is self explanatory and could be done by my dumbest cat. There is zero information about connecting to Wi-Fi or this type of troubleshooting. When trying to use the app to pair nothing happens. I have tried 8 times. I have used the recommended 2.4GHz Wi-Fi and even tried 5GHz. NOTHING!!! My phone is updated to the latest software version so there should be no reason for this malfunction. I called customer service and read every number off the bottom of the vacuum plus gave a ton more info to a man who said he was transferring me to a service agent who could fix the problem and I would not have to repeat the info I had just provided. I waited on hold for 15 min, (after 3 minutes the “hold music” went dead) and no one picked up. I was concerned my call was sent to someone in a black hole so I hung up and called back. I then had the displeasure of speaking to a lady who had the I.Q. of a carrot and the customer service skills of a honey badger!! She started asking for all of the numbers for the vacuum and I explained to her I’ve already provided this and was just trying to be transferred. She continued to tell me there was no one to transfer me to. She then tried to help and her advice was to do everything that I’ve already done 8 times all over again. (Because the 9th time is the charm???) When I explained to her again that I have already done this 8 times and I’m calling for a different suggestion and some troubleshooting she then told me to turn everything off and back on again. I was aggravated and told her this has to be done to restart the process and again I’ve done this 8 times. She then told me to restart the Wi-Fi. I explained to her everything else was working fine with the Wi-Fi and since I tried to pair it right after it was installed this week and it continued to do the same thing I know that’s not it. She then told me if I wasn’t willing to do what she was telling me she would have to escalate my case and someone would call me back in 24-48 hours. I asked to be transferred to someone else and she said “there is no one else, you have me now”. The app also has conflicting information about how to use the Wi-Fi feature. I have waisted hours trying to make this thing work. The time you put into trying to fix/figure out software issues and picking hair out you could have vacuumed your house. DONT BUY!!!

I had bought a similar knockoff robovac and it worked well. The problem is that we have a dog, a Corgi to be precise. She sheds like shes allergic to fur. The other vac had a tiny compartment for holding waste, the dog hair would clog it up quickly. The new one is much better. Not only can it hold more, it can empty itself. We also have the Shark NV752 Rotator upright vacuum. The combination of the two is very effective at handling pet hair. The old robovac is now cleaning my garage shop. The kind of waste it has to handle makes it well suited for the task, and I dont have to sweep the garage and laundry area out every weekend. Update - 7-3-2022. This is the second time the robot has been bumped away from its base charger. After allowing it to charge overnight it now has forgotten its Map, Rooms, and Zones. Whats the point of having this thing connect to a phone or iPad if it cant reload those things once it reconnects? It should also have a non-volatile memory on board to store that information. I also have to have an account with Shark to use the app. Apparently its just too much trouble to store the setting on the company servers. Its a tedious process having this thing explore the house again. I have to let it go everywhere in the house (in one trip) except in rooms we dont want it to go (like the bathrooms for instance). Then, I get to create the Rooms all over again and create the No-Go areas again. Overall its still worth having the vacuum, but not at its current price. You should be able to fix this issue through programming and a firmware update (if it even does that).

We have messy kids and a sweet dog that sheds constantly. This robot vacuum keeps our floors virtually fur and debris free. It does a great job navigating obstacles and even cleans well around our kitchen table and chairs. It does take several hours to complete its cleaning of about 1200 square feet and needs a ~2 hour recharging break in the middle. It works well on rugs, carpets and bare floors. The AI and obstacle learning is surprisingly sophisticated. One of our kids feeds it scraps of paper occasionally and tells the vacuum that it is doing a great job so you can thank her for staving off the coming AI takeover (just kidding). This vacuum is amazing.

You can only program one floor. I have a sunken living room and I can’t add that room to the house. Otherwise it works well, although it would be nice if you could steer it with the app.

The technology is amazing but I find the programming non-intuitive. Trying to map out the carpeted areas so that the moping function wont reach it is impossible. Naming the room is also another chore. Most irritating is that the price has dropped another $50 since I bought it less than 3 weeks ago and I have yet been able to test its full function since I will need my daughters help to program it. Wondering if I should return it and get a replacement for $50 less.

Ive been using our Shark AV2501AE for a little over a year. My home is mostly hard wood floors, with one carpeted bedroom. While it seems to clean very well on the carpet, it needs to be put into maximum suction mode to be very effective on the wood floors. This causes the battery to deplete faster which usually requires it have to return to charge before finishing all the rooms. I should also note that it makes fairly slow progression from room to room. If youre not home while its working, it wont bother you. I work from home, so I notice how long it takes. In our home, the first floor is around 1,800 sq/ft. It makes two trips with a charge in between. The total time vacuuming is around 2 hours. Here are the pros/cons that Ive experienced: PROS It attempts to get every inch of floor, so its pretty thorough when it works. You dont have to vacuum yourself. Self-emptying bin at the base is great! Bin is easy to empty as well. CONS The app has frequently lost the map of the floorplan, the room border designations or both (customer service had me factory reset the vacuum and reinstall app, but it still happens). It isnt able to clean corners very well or wall edges that have cabinet overhangs. It frequently gets stuck and needs assistance to keep moving. Sometimes it leaves random areas of rooms uncleaned. It picks up hair it gets wound around the spinning brush. You have to unscrew the cover plate and remove the hair from the end of the cylinder brush where it builds up (just human hair here - no pets) I end up using a broom to pull out debris from hard to reach corners and under cabinet edges so the Shark can vacuum them. I also move rugs and obstacles out of the way so that it wont snag on them or get turned around and lose track of where it is. If I wasnt here at the house to baby it, it would be very frustrating. The sad truth is that if I just swept and vacuumed myself, I would finish in less than half the time this Shark takes. If you want something you can just schedule to vacuum and forget while youre at work, I would look elsewhere.