Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

I just checked and we bought this model 13 months ago now, so I thought I would share the good, the bad and the meh? For context we have a 1500 sq.ft. home with all solid surface floors. Good: We have a very heavy shedding dog (English Springer Spaniel) and this does a reasonable daily job of getting the hair. It is more convenient than having to hand vacuum every day. Bad: If that seems like a very brief good list , it reflects a growing disenchantment. The longer you live with this the less there is to love. First, it never really does learn your home as advertised. It is just as hard on furniture and walls today as when it first ran. We have started to ask ourselves if the repairs are worth it. Second, it is incredibly glitchy. Cannot seem to stick to an organized approach to its very basic job. It runs increasingly random patterns as opposed to the advertised logical grid. The map needs frequent deleting and relearning. It cannot even stick to a consistent schedule. Since there is no way to manually adjust the time for the unit, it should go by the time in the app. It does not. Online searching shows many other frustrated users but no solution. Which leads right into yet another disappointment; the woefully inadequate support you will suffer. As in worthless. It is also noisy. As bad as our regular vacuum. Speaking of which, hang on to your old one. You will need to use it frequently for all the places that this misses. By the time you tear it apart every week for deep cleaning, fiddle with the very awkward scheduling, try to adjust its power settings and repair damage to baseboards and furniture, you are left as we are, wondering exactly when we bite the bullet and toss this into the trash. In our case, I think the little monster is enjoying its last week. Overall I would not say that we got our moneys worth.

Great vacuum, east set up and use. I did have issues with installing the app and never got that cleared up, but works fine without it. It is a bit noisy and bangs into things…I like to have it clean when I’m gone. It doesn’t get stuck or get tied up into cords. It does a thorough job and cleans my 1600 sq for house on one charge! I love that it returns itself to the base and self empties!! Great purchase really

So I’ve had this vacuum for near a month now. This is my first robot vacuum. I can say without a doubt that I’m truly impressed. It 100% deserves the #1 Best Seller spot for robot vacuums. Although, it DOES have its CONS. Let’s get the cons out of the way. Let me preface, I have a mainly hardwood house, and it EXCELS, on hardwood, gets basically everything. Although, we have this really thick shag carpet in the living room, that the shark does not like. Sometimes I can rub my fingers through the carpet and feel little tiny crumbs or something, BUT; on the app, you can turn on the max suction setting which helps it a lot. Sometimes gets lost, and the map takes FOREVER to create on the app. Basically how it works is that after so many cleans, the Shark will have a map of your house memorized. I have been running it quite literally everyday for this past month, two months. Still no progress on the map progression. So I have no clue if it’s just me changing things around In the house or what but I really wish I could get that feature to work. *You can get around this by simply picking the vacuum up and bringing it to the room you want cleaned, start off at a corner, and press the clean button* Now the pros!, when I tell you that this vacuum literally gets everything, I am not lying. I empty it maybe every two weeks and there’s always big noice clumps of dust, hair, crumbs, etc. it truly is a phenomenal machine. Like the title says, it self empties, which is so freaking cool! I’m an extremely lazy person and good Lord that is so clutch to have. Anyways I hoped this help somebody at some point! Thanks Shark!

Started to make a loud noise after using it about 5 times. Looked online and followed possible resolutions to clean out dust bin, check wheels etc., but, did not correct problem. I was satisfied with performance until this occurred.

My review is not so much about product as it is about whatever distribution centers provide the product to Amazon. We have purchased 4 of these but it was only because we had to return 2 of them. The first return was because the item shipped was not what was ordered. The correct model number was written in pen on the outside of the box but that was not what was on the inside #2 return was for defective product. Kept getting an error about object was detecting robot was about to go off a cliff and to clean sensors - which I did multiple times before calling manufacturer support line who, while very accommodating were unable to help me resolve the problem. I should have suspected this was a previously returned product for a number of reasons 1. There were no manuals or setup guides as part of the package 2. Side brushes were already installed 3. Roller had dust and dirt 4. Dust container also showed signs of previous use as there was visible dust and dirt inside container 5. Film that covers sensitive areas was absent I want to make it clear, I do not believe this is an Amazon problem but rather one of the manufacturers distribution center. If they are sending returned packages without some type of quality control.....

Love it clean my floors excellently! this is my second one that I purchased one for the back part of the house and one for the bedroom and kitchen! sure takes a lot off your back when you don’t have to vacuum.

I love my shark robe vacuum. I bought this after watching my daughters work around in her home. Ive named her Hazel and she is wonderful. The first couple days she worked she filled really quickly - the crazy thing went under me bed and found lots of dust bunnies - thank you Hazel. Now she can pretty much do the entire house with only one trip back to empty. Ive had Hazel about a month now and have found nothing I dont love about her. Twice she got her self into a spot where she needed help to get out. The notification part of the app told me of her distress and it was an easy fix. I never thought Id want or need a robot vacuum but now that I have one Im never giving her up!!!

One of the main reasons we chose this product was because desciption indicated that hair would not wrap around beater bar. The pic definitely shows a great deal of hair. Product was received 3 days ago and used twice. Disappointed this feature does not work as described. With that being said, product must be deep cleaning to accumulate that much hair.

I got it at a large discount and I like the self-emptying feature, so 3 stars. The cleaning performance and coverage are OK, about the same as my 1st generation roomba. The smart features are designed terribly. The creepy eye with an internet connection is a privacy concern and is useless for mapping. Why do you try to map walls while its so much easier to map the working area? You could use cheap ultrasonic radars for that. That would also allow to discover obstacles without bumping into or climbing onto them. When it tries to run over my bare foot, that actually hurts a bit. The map is not utilized for route optimization: robot keeps bumping into walls and ignoring doorways even after it has mapped out the room. It wastes battery while doing that. The docking algorithm is ridiculous - docking can take up to 3 minutes. It cannot climb the raised front edge of its own docking mat.

Our home has no carpet, only tile and wood flooring. Weve had the Shark for over two months now. I have to say I am impressed with it so far. I have it set to run 3 times a week and each time it picks up stuff. The first couple times it had a lot of material, but even now it doesnt fail to pick up a substantial amount, in other words that is material that would just accumulate until we manually vacuumed. It has gotten caught up on our light rugs, but vacs right over the heavier and rubber bottomed ones. It recommends you have 3ft of clearance on the side, but the best places for us to put it did not have that, only a foot on each side, but so far weve had no problem. It has always found its way back to the base. My wife was skeptical at first, but after seeing how much it picks up is now happy we have it. We do pick up the light rugs before its scheduled run, but other than that we just let it run. In the future we will replace the light rugs with heavier ones and we wont even have to do that. It does require some maintenance, especially the first few times. The first time it ran, in which it went under couches and beds where we normally dont get, the eject opening got plugged. It warns you that something is off and the app lets you know it is plugged. Easy to clean out. It has also gotten hair twisted around the roller brush, but the plate comes off and the rollers come out. Cutting the hair with scissors and pulling it off worked. Then easy enough to snap back in place.