Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

Our Shark robot arrived and it was well packaged but the boundary strips were missing. A call to Shark for the strips was frustrating to say the least. I had to jump through hoops to prove my purchase, including making a video of all the parts and the box that it came in and the Amazon box as well. Seriously? They failed to include everything and then I have to go through this to get the strips? I suppose I should be grateful because initially they said they couldn’t send them to me at all, but when I made my dissatisfaction very clear, they had a change of heart. Also, the representative had very broken English, and was hard to understand. Shark, you can do better for your customers. As for the robot itself, it’s just OK. I purchased it because it doesn’t need dust bags. That was a big plus for me. It’s a bit of a problem that there has to be enough light in the rooms. Otherwise the vacuum can’t see. I have a laundry room with an automatic shut off for the light so it won’t go in there unless I put a lamp in there. It also skipped one other room and I don’t know why because it’s well lit. It does all the other rooms but in a crazy scattered way. It will do one room a third of the way, leave to work on something else and then go back and charge for 2 1/2 hours. Then it comes out, rides around over areas it’s already done, finishes the room it didn’t finish before and then goes over other areas that it already did. It gets totally confused and finally I have to manually dock it. It just doesn’t know when to quit. In the end, it does get most of what I need so I’m keeping it but I prefer my iHome Nova robot that I have on the second floor.

It vacuumed well and keeps the pet hair off the floor and empties itself which is awesome, but it does not care about the schedule I set on the app, it will cut on in the middle of the night. It also does not seem to care about the nogo zone I set, it’s goes into the no clean zone everyday. Also if I tell it to return to dock from the app, it doesn’t and just finishes vacuuming

I cannot believe how much I adore this vacuum. I have 4 dogs and live on a farm. Vacuuming is a daily chore and I haven’t had to do anything since this thing arrived. Set up was easy. It runs daily and I empty weekly. Easy and so efficient!!

UPDATED 7.13.2022: About 4 months ago, my Shark deleted the map it made of my house. Thats what it uses to efficiently clean the house and it lets you design No Vaccuum Zones such as under your table where it gets lost for hours trying to navigate chair legs, or where that rug is that is really plush and prevents the robot from getting up onto it. Anyway, Ive remapped and re-set up my rooms and no-go zones multiple times only for the app to delete them again. Ive read online that its a very common problem, but good luck getting anyone in Support to look at it. Without this functionality, its just another dumb robot. Dont waste your time buying it for the Mapping functionality. _________________________________________________________________________ Ive been rocking at Roombak 699 for many years. Three batteries, countless brushes, and a new dustbin lever later, and I knew it was time for an upgrade. I purchased this Shark unit, not really knowing what to expect. I should have done this a long time ago. Lets start with the obvious: - The Shark unit has a predictable cleaning pattern. Once it has run several times, itll create a decent map of your house. Youll want to go in and create rooms or zones so you can tell it where you want it to clean (or dont). You can also create no go zones without having to stick those infrared, battery powered units all over the place. Once this is all set up, this unit will clean your house--taking as long as it takes. For my house, that usually means going back to the home unit to dump its collector a couple of times. Every now and then, it needs to recharge. Roomba didnt do that. It would zig and zag back and forth until it ultimately just lost charge and maybe it cleaned everything, but probably not. - My Roomba was really loud. So loud, you couldnt work or watch TV or carry on a conversation with it running. My kids even asked me not to run it at night because it woke them up (and it was downstairs and they were upstairs). The Shark unit is at least half as quiet so we dont mind running it when were all here working or just putzing around. - How well does it clean? Maybe not as well, but that is made up for by the fact that it can climb over rugs and clean the entire house in one day versus maybe it takes 2-3 days with the Roomba and it gets stuck on half a dozen things, including cliffs that arent cliffs. We have a mix of hard floors and fairly thick-pile carpet. If youre wondering if its worth saving a few hundred dollars on a Shark and trying it out, you should go for it. Im glad I did.

First time with a robot vac. Did research and read all reviews, pros and cons and decided this was best for price. Ran for first time today and here are initial observations. Will update as I use it more. 1) this is not a plug and play item. I did have to spend time going around the house taping down extension cords, moving small items that can get knocked over, and marking where certain items of furniture are because apparently if an item moves from location it was at when robot mapped area it will get confused ( there were several reviews that mentioned that as an issue so I just went ahead and marked items that tend to be moved like a coffee table, and chairs (I used little pieces of a tape called “ gaffer tape” which is excellent because it holds well but doesn’t leave ANY residue when removed. Available on Amazon. 2) the model number used on amazon for this item is NOT the same as the model number on the robot, important because when calling tech support if you give this model # they don’t know what you’re talking about. 3) Had no problems setting up and connecting to wifi. 4) ran it on ECO mode because some of the reviews said it was better while it’s still mapping the house -will map it faster because battery lasts longer. I HAVE PETS therefore endless hair and debris and was impressed with suction at the ECO level which is the least strong suction setting. I Won’t try the other two modes until robot finished mapping. 5) there were a couple of areas where it got stuck but after a min or two it found its way out on its own, probably best not to help it unless it’s stuck for more time 6) it lasted 2 hrs and had to return to dock to empty itself twice (2nd time there was an issue described below. at times it seemed it wasn’t going to find its way back to dock but it did. 7) when it went through living room it missed area between sofa and coffee table, however, after doing the kitchen it went back to living room and found the missed area. 8) TWO BIG CONS: the previous model RV1000AE (apparently the one I bought is pretty new as of DEC 2020) has a SELF CLEANING BRUSH which is supposed to prevent long human hair wrap around the brush as was a feature I really wanted because this household has long haired humans , this model DOES NOT come with that. It has what they call a multi surface brush which is basically a regular bristle brush where my long hair got tangled and i had to tear, cut it off brush. Big bummer. ACCORDING to tech support one cannot buy the self cleaning brush to attach to this model. You would think Shark would make the bots so you could switch brushes if you wanted. Also, in the first 2 hr run an error message to empty the dust bin in the robot ( not the base) came up. While the bot and bristle brush did a great job of scraping the pet hair off the carpet, it bunched up in the dust bin and the base was not able to suck it up the 2nd time, I had to manually empty robot dust bin. Big bummer. 9) You need BOUNDARY STRIPS to keep bot out of areas you don’t want it. This model DOES NOT COME WITH THEM, whereas the previous model does. Chintzy move by Shark. OVERALL I am happy with it. I hope the problem with the dust bin clogging to the point of not self emptying will resolve itself after continuous use. I have both carpet and hardwood floors ( on which I have area rugs) and it has no problem transitioning from one to the other. Even though it’s not perfect I can now have a daily vacuuming of my house without me having to do it (I have a very bad back and knees and there is no way I could vacuum every day). As the bot is not finished mapping I haven’t tried any of the APP features-scheduling or picking a specific room to clean— I’m hoping the APP will work well because that was one of the major complaints I read in all the reviews.....the reviews I read were for the previous model because at time of purchase there was only one review for this model. As of now worth the money, it was on sale for $499 when I bought it. 12/25 update. On original review I had given it only 3 stars, now I give it 5. One of the CONS mentioned previously seems to have resolved, running it every day means less pet hair and debris so the dust bin on bot has not clogged again. still have to check brush for tangled human hair and rip/cut it off but I have to do that with normal vacs so I can live with it. Bot finished mapping house after 4.6 hrs of running ( a lot faster than what reviews had complained about). IMPORTANT, it is best to have the “CHARGE N RESUME feature on while mapping if big house, mine is 1900 sq ft, so it completes map faster. This feature does not mean the bot will re start vacuuming after it charges, it just means it will resume in area where it stopped. Final floor plan was pretty darn accurate (lot of negative reviews about the mapping being inaccurate), also found it relatively easy to create rooms. Have an iPhone 11, don’t know if type of phone was the issue for those who complained about difficulty with the feature. I do wish there was an option to create CUSTOM room labels. When creating rooms I found it’s best to zoom the floor plan when creating room lines, otherwise the named room may not correspond exactly to the actual room. This feature is a must because bot only completes 80% of house on ONE charge, then have to wait 3 hrs, so if u don’t want to wait that long to get a specific room done ....... The actual run time on ECO mode is approx 1hr40mins not 2 as previously stated, and the charge time is approx 3 hrs. The dust bin gets emptied at least once during that time. Many times bot seems to be lost- it will do 1/2 living room then go to bedroom then go back to missed area in living.. not a big deal as it gets it done. BOUNDARY STRIPS- don’t know yet if the NO GO ZONE feature in APP can replace the use of strips- for big areas maybe, but I have strips around pet water bowl and I don’t think I can make that a no go zone so I don’t have to have the strips. Will experiment with that feature as I’m not thrilled about having boundary strips in certain areas. My silly dog was initially scared of the strips and wouldn’t walk over them to get to her bed. Dog doesn’t love the bot she’s a scaredy-cat so she goes outside when in use... it only took the cat 2 runs of bot before she realized it’s harmless... hope to see her riding it some day :-) .... I am still impressed about the amount of stuff this thing is sucking up on ECO mode, and it is not overly noisy.I can only assume the other 2 modes are suction beasts but probably a lot noisier and drain battery faster. Though not perfect, if one is willing to spend the time for set up and understanding it’s quirks, it is definitely worth the $$$ ...I’m very happy.

All I have to say is it’s worth every single penny! I would absolutely buy again!

I boxed this to return then did more searching for information on how best to use it. Im going to keep it for now and just know Ill need to clean the filters more often than I thought. The self emptying feature is really a game changer for me. After using this daily for 2 weeks Im going to stay with my original 4 stars. Our downstairs is basically an open room, 1200 with living areas designated by furniture and area rugs. Mapping isnt a big concern for me as long as it gets it all done. I continue to be unimpressed with the suction, I always have to have it on max, which even then doesnt seem to be as good as the commercials claim. I do empty the dust cup of pet hair every few days, and so far I havent had anything in the dust cup on the vac itself which concerned me. Today I opened the Pre-Motor Filter - which says to clean once a month - and found thats where ALL the dust was. I was very surprised and dont know if thats good or bad. Im used to hair, dust and anything else on the floor all going into one container. I cleaned and washed the filters and will see if that makes a difference. This is more complicated than my other robots as there are several filters to maintain. My feelings after a couple of weeks - Im not as happy as I thought Id be - but the self-emptying feature is so great I can overlook some disappointments. No way could I go 30 days but a good cleaning once a week or so is so much better than daily I wont complain. ********** I was very excited when my new robot arrived this morning. Ive had iroomba which I loved, Neato which is a love/hate affair because I so dislike having to empty and clean the bin and roller at least once during a cycle. I thought this Self Cleaning Shark was my answer. Ive only used it one day so will change my rating if I change my mind. The plus: Even though it has bristles, pet hair did not tangle. It did a great job of picking up pet hair, that others have problems with. LOVE that self-cleaning feature! It had no trouble getting into and out of tight spaces Price was reasonable The Cons: Had trouble connecting to app; robot said connected, iPhone said connected, app said not. Finally just let it run and it figured out the connection on its own. Emptied the dust bin on the dock and there was hair, but no dust, no dirt - just pet hair. Medium suction. Emptied the dust bin on the vac itself and it held some but no where near the amount of dirt and dust the Neato picks up. In fact am running the Neato now and it is picking up the dust the Shark didnt. This Shark answered the problems I had with the Neato but the suction wasnt near as good. Ill try it on max tomorrow and see how it does. Guess it depends on whats most important to you in a robot vac.

I have to repaint all my baseboards, need blue painters tape on the bumper

I just checked and we bought this model 13 months ago now, so I thought I would share the good, the bad and the meh? For context we have a 1500 sq.ft. home with all solid surface floors. Good: We have a very heavy shedding dog (English Springer Spaniel) and this does a reasonable daily job of getting the hair. It is more convenient than having to hand vacuum every day. Bad: If that seems like a very brief good list , it reflects a growing disenchantment. The longer you live with this the less there is to love. First, it never really does learn your home as advertised. It is just as hard on furniture and walls today as when it first ran. We have started to ask ourselves if the repairs are worth it. Second, it is incredibly glitchy. Cannot seem to stick to an organized approach to its very basic job. It runs increasingly random patterns as opposed to the advertised logical grid. The map needs frequent deleting and relearning. It cannot even stick to a consistent schedule. Since there is no way to manually adjust the time for the unit, it should go by the time in the app. It does not. Online searching shows many other frustrated users but no solution. Which leads right into yet another disappointment; the woefully inadequate support you will suffer. As in worthless. It is also noisy. As bad as our regular vacuum. Speaking of which, hang on to your old one. You will need to use it frequently for all the places that this misses. By the time you tear it apart every week for deep cleaning, fiddle with the very awkward scheduling, try to adjust its power settings and repair damage to baseboards and furniture, you are left as we are, wondering exactly when we bite the bullet and toss this into the trash. In our case, I think the little monster is enjoying its last week. Overall I would not say that we got our moneys worth.

I bought this at a Black Friday sale for about 300 dollars. I was skeptical about the abilities of such a small vacuum compared to the amount of hair German Shepherds leave laying on the floor at home. I have to admit, I was WRONG to judge. This thing is AWESOME!! It has cut my workload from 2 times a week vacuuming hair, to just spot cleaning the few clumps the vacuum couldnt reach. Im walking around in my socks on the bare floor, just to see how well its doing, and I cant see any dirt or hair on the bottom of my sock. And the BEST part is it finds its way back to the dock and EMPTIES itself, then gets back after it!!! I can even use my Google Home voice prompts to clean the floor and BOOM its off vacuuming... *Do not listen to the negative reviews. I am here to tell you, this thing is a WINNER!* Keep this in mind though..... Technology of any kind is never perfect. Do not go into this believing it will solve all of your floor cleaning problems because it wont. This is merely a tool to help make life a little easier, but it wont replace still needing to vacuum a few spots here and there. Whats important is that you FOLLOW THE DIRECTIONS and set it up properly, then just let it clean as much of your house as often as possible. Over time, the device will map your house and have a better idea of the areas and directions it needs to go. You will start to notice it anticipate corners and lengths or hallways almost perfectly. Just be patient and let the device learn. AGAIN, THIS TAKES TIME!! It is not instant.