Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

I was disappointed of no mapping. The ad need to make it more clear.

Owned for 8 months. It runs twice a day, cleans till battery is drained doing 1400 square feet. 2 dogs 3 cats and two young boys. It is frustrating when you get a debris stuck error and when it gets confused. When it breaks I would buy another one.

LOVE this vacuum! We have 4 dogs and LOTS of hair! We have tried three different Roombas and none of them even came close to the job this Shark does; my floors haven’t been this clean in forever! I will watch for the next sale and buy another!

It can memorize its own routes and you can micromanage which rooms you want it to do. I see mine make it’s way through a door instead of bumping around everywhere, trying to find the way inside.

Bought this during a huge discount period on Amazon. Happy with the performance, but the bot will not stick to the designated schedule that we programmed in the app. It starts at the correct time, but on days that will have programmed to NOT run, or days when we DO have it programmed to run. It has a mind of its own.

I have some experience with robot vacuums, from an old roomba shop vacuum cleaner, to a recent Samsung robot vacuum. I lost my Samsung to the Marshall fire, so purchased this Shark robot vacuum to replace it. My wife & I had a Shark stick vacuum that we loved, so we thought to give the Shark 911S EZ a try. It cost only $299 at the time I bought it ~25 days ago. First, the good: The ability of the robot to return to the base and recharge, AND empty its (tiny) dustbin into the base stations dust bin is fantastic. I used the app to program the Shark robot to clean every day at 13h00, so the tiny dustbin doesnt over fill. (If you only vacuum once per week, the robots dustbin might choke before returning to evacuate contents to the base?) The app will actually develop a floor map of where the robot has cleaned. Tech support is available and the agents speak understandable English....but see below. Second, the bad: The software that drives this unit AV911S EZ appears to be glitchy. Ive made 5 phone calls for tech support in 25 days, spending well over 4 hours trying to get the robot to operate as designed. It was quite time consuming to get the robot, my wifi, and the app to communicate. I paid $299 for my model, which has the docking station and attempts to clean in a logical pattern as it builds up a map of your floor plan. This model does not have the AI (Artificial Intelligence) that some very similar Shark models have. This is VERY IMPORTANT, because when you set up the software, the app will ask to choose between AI model and non-AI model. They both have the same docking station, so do not go by the picture on the screen, just remember that AV911S EZ is not AI, so choose No. [Initially the robot would not return to its base. The tech support agent instructed me to delete everything and start from scratch. As the agent guided me through the set up, the question about AI came up and this 2nd time I choose no instead of yes. The end result was that the robot was able to return to its docking base.] There was still difficulty in pairing the app, the wifi, and the robot. By the statements made by the agent, I gathered that this is a glitchy process that must be repeated until it works. I wont recount the few hours of frustration when the robot would simply run out its battery and stall, as these may have been due to an incorrect set up. If you buy this unit, do yourself a favor and have the agent talk you through the initial set up of the software....there are several places where even a tech-savvy consumer is forced to guess what to do. Once the robot was paired over wifi with the app, I was able to set a daily cleaning schedule. The robot has rather weak suction compared to my previous Samsung robot, but as the Shark cleans every day, I think it gets a fair amount of dirt. Dont expect miracles: If you run an AC-powered floor vacuum over the rug after a pass by Shark robot, dont be surprised to see a HUGE amount of dirt in the dust cup of the AC vacuum. Its hard to objectively compare vacuum efficiency, but I can say that Shark robot picks up only half as much dirt as the Samsung robot (my previous model is no longer for sale, or I would have bought it again.) But... the large dust cup on the Samsung had to be emptied after every cleaning, whereas the Shark returns to its dock and transfers dust/dirt to the base station. Another bad point: The Shark needs a lot of attention. Several times during the past few days it has given an stopped cleaning with an app error message that its cliff sensors are blocked. I followed the cleaning instructions and see no dirt on the cliff sensors of this nearly-new unit. Another error message is that Robots bumper got stuck while trying to clean. Instructions are to clean the bumper and make sure it moves freely in and out. I see no evidence of obstruction in the bumper. I believe that these are software glitches. Ive spoken to the agents about software issues, asking whether these glitches will be fixed, and when. They seem to understand that the software that drives the AV911S EZ requires a lot of attention. They do not criticize their own product, but they thinly disguise the need to call in for tech help frequently. They urge me not to return the product to Amazon, but to file warranty claims. Im not willing to rely on the warranty. Why dont I trust the warranty? Because if the software is buggy and Shark doesnt intend to fix it, I would spend lots of time working with Shark tech support, until the time I spend far exceeds the time I wouldve spent vacuuming manually! Yes, the agents are patient and helpful. But at least three times theyve told me to uninstall everything and reinstall. This is quite time-consuming. My Shark model was significantly less expensive ($299) than the same model now (25 days later)... Now it is $420. Is this the same model, or is it updated? Who can say? I ask these questions but cannot get answers. Speaking to the point of excessive time: This Shark Robot saves time by emptying its dust bin into the base every time robot returns to the base. The robot requires you to keep your house neater than you might have in the past, as stray objects will interfere with the robots path--a blessing in disguise. But....I realize that in the month Ive owned the robot, Ive spent more time futzing with it than I would have spent simply vacuuming the floor and rugs!!! I love gadgets, and robot vacuums are cool, but I really want it the robot to SAVE me time. I am probably going to return this within the 30-day grace period because I dont want to be stuck with a product that may not ever be able to work properly. I would keep it if I had assurance that software bugs were being fixed, but it is not possible to determine this. Today, a decent product is not enough; everything seems to be software driven. If the software is problematic, the whole product becomes problematic.

Worth every penny. I have a parrot, and I bought this so I didn’t have to sweep under her cage daily. This little robot thoroughly cleans the hard floors as well as the carpets and rugs in my entire 2b/2ba apartment. The only places it didn’t get really well are odd corners and in front of the stove (which sticks out a little). I watched it clean the entire apartment for almost an hour in amazed wonder, occasionally moving things out of its way. I would recommend to pick any items up off of the floor, push in dining table chairs, and pick up small rugs (I shook mine out directly onto the kitchen and bathroom floors). I am incredibly impressed with this unit, and would recommend this purchase for anyone who does not have fur pets. It might be able to handle a fur home, but since I have a feather home I couldn’t say if it would work well for that.

We’ve had “Carson” for about 6 weeks, running the daily route about the house. The messy parakeet feathers and mess are no match for this little helper. Unexpectedly, the old carpet is looking much better, too! The daily fluff and cleaning is really doing it good. We highly recommend this product!

I cannot believe how much I adore this vacuum. I have 4 dogs and live on a farm. Vacuuming is a daily chore and I haven’t had to do anything since this thing arrived. Set up was easy. It runs daily and I empty weekly. Easy and so efficient!!

I’m on I’ve owned another Robo vacuum before and it was not a smart mapping one,. The bumping into everything randomly was not a very good message, so I ended up returning it. Furthermore, it required me to empty it each time it runs. In the end, it really wasn’t all that convenient. I ended up looking for something that not only didn’t have Mark nothing but that it could empty itself after shopping around for a good value. My research told me to buy this one. This shark does everything, and it requires almost no attention from the user I could almost say that it’s actually a deep cleaning , I cannot believe how much dust catchers each time it does a cleaning. I have mostly carpet and when I walk barefoot on my carpet, I can feel the supple cleanliness of the clean carpet. It’s a luxurious ceilings. I am extremely extremely happy with this purchase excellent excellent value I highly recommend this product.