Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

I looked at pros and cons of many robo vacuums before deciding on this one. It cleans quite well—I’m surprised at how much it picks up! I could not go 30 days without emptying, but we do have the two shedding dogs and a fair amount of sand. My dogs have short hair. I can see how longer hair might be a problem. Even short hair can clog a bit if you don’t regularly open things up to clean out. I run mine once a day, empty every day, and have learned that I need to clean the filter and clean the inside about once a week. If you don’t have pets and live in a sandy area, you can get by with a lot less. The filter works really well—do clean it more often than recommended. My only real complaint is that the battery seems to need more charging than I’d hoped. I have had trouble getting connected to wi-fi, but I haven’t called in for help yet—that seems to be a common issue. I will look forward to setting times and doing spot cleaning once I can use the app. All told, I’m very happy with the purchase so far.

Product is a cheaper iRobot, period. For half the price of the leading brand, I get half the cleaning ability. We have an iRobot and this Shark. Both clean the bottom floor and the iRobot cleans afterward. Always has more debris in its container.

I was skeptical about this vacuum. How could a product that is 1/3 the cost of a Roomba be as good? I have a 2,700 sq ft hours but only use the robot for the main areas. I keep the bedrooms closed as a housekeeper takes care of vacuuming those every two weeks. Most of my house is tile floors and I have three small dogs that shed very little. Ive owned a Roomba 960 for about 5 years and was constantly frustrated with it. It got stuck regularly and almost never completed a full cycle. Additionally, we would often turn it off because the noise was so obnoxious. We couldnt run it at night because of the noise and I work from home on regular Zoom calls so I couldnt run it during the day either so the only time available was to run it in the evenings and the noise was too much to deal with while trying to watch TV or even have a conversation. Finally, I had to replace the battery about 4 times and the aftermarket batteries dont work well and the Roomba batteries are seriously expensive. So....when I saw this Shark, I was skeptical of the price and quality. BUT I WAS WRONG!! THIS IS AN AMAZING PRODUCT!. It is very quiet so I can run it during the day, evening or night with no problems. It rarely gets stuck and only stops when it gets a stick my dogs bring in from the back yard stuck in the roller. Im OK with that! I now run it every day. The brushes run slower than a Roomba but there is logic to that as they do a great job of moving the debris into the path of the roller. The roller-brush (only one) is much narrower than a Roomba but because the brushes do such a good job of guiding the debris, that doesnt seem to matter. The docking station with the automatic emptying processes works incredibly well. Once the Sharks bin is full, it returns to the docking station and the vacuum (very strong) in the docking station sucks out the debris into a large cup that I only have to empty about once a week. It then goes right back to where it left off and continues its cycle. When the battery runs low, it returns to the docking station, empties the bin and charges. Once the Shark is recharged, it goes right back to where it left off again and continues the cycle. The mapping program seems to work very well and I love that the Shark uses a more logical vacuuming pattern compared to the Roomba. I honestly cant think of any negatives. I would like to be able to just pause the Shark while Im on a call instead of returning it to the station but that isnt a big deal since its so quiet. If you are looking for a good robot vacuum and dont want to shell out close to $1,000 for a similar Roomba, this is your product!

LOVE this vacuum! We have 4 dogs and LOTS of hair! We have tried three different Roombas and none of them even came close to the job this Shark does; my floors haven’t been this clean in forever! I will watch for the next sale and buy another!

The good: I really wanted to give this little guy 5 stars. Because we have a couple of very vulnerable people in our family I dismissed our former cleaning service when COVID came to town and never started them up again. I purchased this bot from Amazon on sale during the pre-Christmas sales. It replaced a cheaper robot, which failed miserably. This robot may not get every single bit of crumb and hair on its first go-around, but it works very well. The routes it creates are logical, making parallel sweeps that align to the walls. It neatly goes around the legs of furniture, returning accurately to the path it was on before it met the obstacle. It does a reasonably good job each time it is run. I found that by running it daily for a few weeks and then 2 or 3 times per week it kept my floors looking quite nice. (I have no pets or small children. If I did have either one I would probably maintain the daily use.) The good: The bot has no problem getting up close to the irregular line of our natural stone basalt fireplace. It wiggles along the edge going in and out and cleans this area of dust and such very well. In fact, the bot does better than I did with the vacuum and better than the housekeepers did. It doesnt care how long it takes. Obviously, people-based cleaning involves beings that do care how long this process takes. Same for other irregular surfaces. The bot goes in and out as long as it takes. For our finely crafted mid-century house, this is a really big deal. The Good: The built in cliff-avoidance works very well. In 4 months the bot has not gone over an edge even once. In our mid-century house there are not only stairs, but also other drop-offs that look really nice but would probably not be allowed with current codes. The good: This little bot is much quieter than expected. Naturally there is the noise created by the air going through it, but there is very little actual motor noise. Usually when it is working I am working at something else in a nearby room. It makes just enough noise that I can tell where it is, but not enough that it distracts me from what I am doing, and not enough noise to wake those sleeping in the next room. The good: I did not bother with the app because I have oriental rugs with fringes that must be picked up prior to running the robot. I also choose to put the chairs up out of the way so the dining room floor gets really clean. In bedrooms I do a quick check to be sure there are no socks on the floor, etc. Scheduling therefore makes little sense. However, the bot works very nicely without the app. For those who want no app, this will work beautifully. I find that it was best to use the bot to clean half of our main floor, let it recharge, then clean the other half. This is something that the app would not support. If you have a larger house, or multiple levels, this is a really good thing. I actually have 3 very separate areas that are cleaned by the bot and the app would only be useful for one of them, as it only stores 1 map. The app-less cleaning is done quite logically and the entire floor in each room of each area is cleaned reasonably well. As noted below, small bits may be missed, but with regular use my floors are clean to look at. A fairly significant amount of dust and debris are picked up every time the bot is run. The bad and the ugly: Corners are a real problem for the bot. Once in a while you need to get your finger into a wet paper towel to clean out the accumulating guck in the corners. However, the same is true when I vacuum with a conventional vacuum. It was also true when I had maid service clean the floors monthly (only then it was their fingers in the paper towel, rather than mine.) Also there is sometimes a bit of stuff left. For instance, after cookie making with small children, if the bot is put in the kitchen and the doors closed so it can clean up the flour on the floor, there may be a place or two where a bit of flour remains. Run the bot again and it will get that last bit, or just wipe it up. I see this as a minor issue, but a real one. The really bad and ugly: Unfortunately, Shark has dozens of models that are very similar with different model numbers. Even more unfortunately, your model number reflects the place where you purchased the bot, not the bot itself. Your model number is virtually useless in trying to find the right replacement parts. Third party parts are often ill-fitting or poorly made and the shark site is of no help in locating your actual model from the model on the bottom of the machine. However, the online chat person or the call-back support are quite helpful and very fast. More bad and ugly: The model number on the box of the one we purchased was different from the model number on the bot and also different from the model number on the enclosed documentation. The instructions in the manual did not match actual parts on the bot. Even the instructions on the bot did not match the configuration of the bot. For instance, there is a figure on the bot suggesting that a circular filter be cleaned regularly. Problem? Filter does not exist, and no place it could fit. If one were to attempt putting a filter into the area adjacent to the figure it would cover the window where you are supposed to be able to see the level of the dirt in the collector. (Not that big a deal, though, because the plastic window is so darkly tinted that nothing can be seen through it anyway.) Using the mis-matched manual requires a bit of flexibility. If, for instance, you know that you need to pinch something and pull, the fact that the tabs mentioned do not exist, you can find something else to grab and pull. This has worked fairly well, though not without a bit of annoyance on my part. It would be nice if there was a bit of labeling to indicate just where something should be grabbed to dis-assemble for cleaning or replacing filters. Putting the actual part number on the replaceable parts would also be a really great idea. More bad and ugly: This is probably a petty gripe. However, for those of us who must use the bot without the app, a key part of this process is to turn the machine off while moving it, then on again to begin cleaning or to send the bot to its port. It would be a really nice convenience if the on/off switch were put on the top where it would be visible and easily reached rather than recessed on the side. Turning off the moving bot is a bit of a chore. If it were recessed on the top it would be quite easy to use a cane or broomstick to knock the rocker switch one way or the other. The instruction manual clearly states that one should not pick up the bot until after it is turned off, but turning it off first requires a bit of a circus act, following the bot, locating the switch and pushing it without triggering the thing to take off in another direction (the camera sees you and that alters the path). Overall, I would recommend this product for a person who is willing to live with its flaws. I am happy with the cleanliness of my floors, it takes less than 4 minutes for me to ready the dining room for cleaning (12 chairs, 2 oriental carpets to move) and less than a minute to check other rooms for cords, dropped items, etc. Then it takes the bot about 30 to 45 minutes for each of the separate areas. During its cleaning time I almost never need to do anything related to the cleaning process. I do clean the dust bin every time I clean, a process that takes only seconds. About once a month I clean the dust trap on the bot itself. That process can take anywhere from 2 minutes to 5 minutes depending on what is there. If the bot picks up a straw or paper clip, more stuff gets stuck to that obstruction and the lint can pile up. At any rate, I spend considerably less time on this process than I would spend cleaning with a vacuum (which has its own quirks) and the bot is actually more thorough than I would be, spending about 2 to 3 times as long in actual cleaning than I would. Time spent cleaning is important. The bot moves slowly enough to give the suction time to be effective, also slowly enough that when it bumps into furniture legs it does no damage. Also, in 4 months it has paid for itself, compared to the amount the housekeeping service would have charged. Of course, it does not dust. Too bad. My house always looks presentable, I spend less than an hour in actual floor maintenance time but the floors always have that just cleaned look.

Great shark vacuum’ absoutely love it

The more you use it, the better it does. This isnt a deep cleaning device, it does very well maintaining on a daily level for our 2 short hair dogs and 2 long hair cats. Dont plan on replacing your upright all together, you will still need it. Our AV1010AE runs 7 days a week, and has for almost two years now. Decent suction keeps the pet hair under control as long as you keep the filters clean. Clean/replace the filters often, especially in the dust bin. Lots of replacement parts available, more about the Brush rolls later. Runs for about 90 minutes per full clean for 1200 sq ft. Compatible with Alexa if youre into that. Our cats and dogs have learned to live with and watch out for it. Its tough enough to withstand a startled dog impact when it runs into a sitting dog unexpectedly. The cats havent been spotted riding it yet, but have walked across the top without incident. If you have a carpet stair runner this robot will dramatically pause and turn to look back at you before driving over the cliff so blockade effectively. Unit goes into Drunken Stupor mode if asked to clean in the dark. it will take a few steps forward, turn circles, then gives up and starts drunk texting alerts in the app. You will disable these notifications within 3 days as this robot will blow up your phone after making another bad decision and getting hopelessly stuck. Home Childproofing experience recommended but not required, the robot will train you. Brush Roll Issue: Shark sells the AV1010AE with your choice of either the Multi Surface Brush Roll, or the Self Cleaning Brush Roll. I havent found any information on the difference between them. My unit came with the multi surface brush roll. All of the replacement parts kits are only available with the self cleaning brush roll. If you have a unit with the multi surface brush roll, you will either have to modify the brush roll access door slightly, or purchase a replacement brush roll door from Shark. The door shipped with the multi surface brush roll unit will not work with a self cleaning brush roll without filing down a wedge shaped plastic tab on the brush roll door. It may have been fixed in later models, but the issue is obvious and easily remedied if the issue still exists. I recommend just getting the self cleaning model and forgoing the issue entirely. The self cleaning roll doesnt require nearly as much cleaning as the multi surface brush roll did and cleans just as well from what Ive seen. Well deserved 4 stars from me, even after the newness wore off. Thing hasnt missed a day sine we set it up in July 2021, and would buy again.

I purchased two of these robots recently. 1 from Amazon and 1 from Walmart. TLDR: Buyer beware, if the unit arrives broken/defective, then you will have to pay for shipping for a replacement or parts even if the product is never used. I was attempting to work with the company as asked before returning to the seller, but had to return to the seller instead. Shark needs to work on their quality control. We understand where are you coming from, however as stated in the conditions of your warranty, when replacing the main body or the unit, customers are responsible for $25.95 plus taxes for the cost of shipping and handling. You can read it at the end of the manual.----------------------------------------------- 1 robot was purchased for upstairs and 1 for downstairs in my basement. Due to recent home repairs I was unable to open my 2nd shark robot until a few days ago. The product was unused, had all of the labels attached, the filter was spotless, and unregistered. When I went to open and charge the unit, I followed the instructions and sat the unit on the charging base. I attempted to register the product and it would not connect. I left the unit charging overnight and assumed the battery was drained. In the morning I attempted again to add the unit to my shark app with no luck. I removed the robot from the base and the lights completely turned off. I placed it back on the charging station and the lights turned on again and continued going from red (no battery) to blue (charging/Bluetooth). After a few more read through of the instructions, I contacted Shark customer service. During my call, the phone agent registered my account (you cant use it unless its registered to the app) so they knew it had never been used. After explaining the issue to me she sent me a video link and we continued the call through their video support. She walked me through the steps (very nice) and in the end determined the unit was defective and/or the battery was bad and would send a new one. After providing her my shipping information she asks me for a credit card to charge shipping fee to. After some clarification she explains that while the warranty does cover defective units, it does not cover shipping costs. I explained I would not pay for shipping on a brand new, unused product which she verified by registering the product to my account and video calling me for tech support. She offered to send a battery instead, but again advised that it will be $25.00 for shipping. I email their support team and am advised the same thing. Regardless of the issue, if Shark has to send a replacement or part, they will bill you for the shipping. It does not matter if the product is new and unused or gently used. Email from Shark Support: ---------------------------------------- We are sorry about this situation with your unit. We will do our best to have this matter resolved. We understand where are you coming from, however as stated in the conditions of your warranty, when replacing the main body or the unit, customers are responsible for $25.95 plus taxes for the cost of shipping and handling. You can read it at the end of the manual. Please accept our apologies for any difficulties that this may have caused you. Should you have any further questions, you can reach out to our Customer Service team via phone, email, chat or social media, who are available from Monday to Friday 9am-9pm ET and Saturday 9am-6pm ET. Best regards, XXXXXXXXXX (redacted name as the agent did nothing wrong) Customer Service Team SharkNinja Operating LLC

I was gifted this robot for Christmas (early) and I love it so much. Here’s what i learned thus far: 1.) Before you use your robot, vacuum your floors one good time first with a regular vacuum. Make sure to mop the floors too! This robot was made to maintain cleanliness, it’s not meant to clean up a floor left untouched for several days/weeks/months/years (you know who you are.) 2.) Make sure to set your robot to self-empty every 30 minutes and to also self-charge when the battery is low. Doing this will keep your robot cleaning in between charging sessions if your floor is large. 3.) We like to use pillows to keep the robot out of rooms or nooks he’s not allowed in. I’ll get the strips at a later date. 3.) We run our bot once every other day. 4.) This bot kinda forces you to keep junk off the floor. Want clean carpets? Pick up those clothes/cords/papers! This bot is good for fur control if you have hard floors and standard grade carpets. Thick, plush carpets with long strands are going to get caught in the brush (he got stuck on my super fluffy bath mat). I have an 8x10 rug and standard bedroom carpets you typically find average built (or cookie cutter) homes. Our robot cleans them very well and makes satisfying patterns on the carpets that really set a good, clean-feeling mood. We have two high shedding women and three ultra shedding cats. I clean off the spinner brush about once a week so that it won’t get clogged with hair. Also be sure to clean the filters monthly. If you take the time to care for your robot routinely, it will excel in keeping your floors fur and dirt free!

First. I love this little robot. I’ve named her Rosie. She vacuums dust, sand and dog hair wonderfully and without any fuss. I schedule her to vacuum every morning since I have 3 dogs and a lot of dog hair. Second… I hate this robot. I thought the sensors were upgraded to detect dog poop. This was a selling point for me since I have dogs that sometimes have accidents and I’ve heard horror stories. Now I have a horror story if my own. Now, trust me that I didn’t put poop somewhere to test out the sensors bc I absolutely did not but here we are. An hour later after cleaning poo from my beloved robot vacuum… from every tread of both very nice wheels, every crevice and screw on the underside of my wonderful household helper. I still have to deep clean EVERY FLOOR she vacuumed AFTER she vacuumed poo bc of course the poo was in the first room. I am filled with rage that has fueled me to write this pleasant review about poo sensors on my robot vacuum not working. Also… in case of these incidents, I feel like the entire bottom of the vacuum should be easier to clean. It was a nightmare to get it all.