Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

I was gifted this robot for Christmas (early) and I love it so much. Here’s what i learned thus far: 1.) Before you use your robot, vacuum your floors one good time first with a regular vacuum. Make sure to mop the floors too! This robot was made to maintain cleanliness, it’s not meant to clean up a floor left untouched for several days/weeks/months/years (you know who you are.) 2.) Make sure to set your robot to self-empty every 30 minutes and to also self-charge when the battery is low. Doing this will keep your robot cleaning in between charging sessions if your floor is large. 3.) We like to use pillows to keep the robot out of rooms or nooks he’s not allowed in. I’ll get the strips at a later date. 3.) We run our bot once every other day. 4.) This bot kinda forces you to keep junk off the floor. Want clean carpets? Pick up those clothes/cords/papers! This bot is good for fur control if you have hard floors and standard grade carpets. Thick, plush carpets with long strands are going to get caught in the brush (he got stuck on my super fluffy bath mat). I have an 8x10 rug and standard bedroom carpets you typically find average built (or cookie cutter) homes. Our robot cleans them very well and makes satisfying patterns on the carpets that really set a good, clean-feeling mood. We have two high shedding women and three ultra shedding cats. I clean off the spinner brush about once a week so that it won’t get clogged with hair. Also be sure to clean the filters monthly. If you take the time to care for your robot routinely, it will excel in keeping your floors fur and dirt free!

I have to repaint all my baseboards, need blue painters tape on the bumper

It vacuumed well and keeps the pet hair off the floor and empties itself which is awesome, but it does not care about the schedule I set on the app, it will cut on in the middle of the night. It also does not seem to care about the nogo zone I set, it’s goes into the no clean zone everyday. Also if I tell it to return to dock from the app, it doesn’t and just finishes vacuuming

So this is really two reviews. One of the vacuum itself, the second of the management software. Vacuum/Robot: The vacuum seems to run great. It picks up well, doesnt get lost, its navigation seems to work well and the ability to clean a given room is nice when it has the map (more on this in software). It fairly consistently returns to empty at the base (I set it to empty every half hour when vacuuming, it mostly does that). They mechanics of the empty works pretty well, sometimes it gets stuck on larger debris (IE dried pasta the kids dropped, bottle caps, etc.) and errors out but thats only happened twice I think. I dont have any stairs in the area of the floor that it runs on, so I assume the stair sensor would work. Overall the vacuum/robot work as well as the software lets it from my experience. Software: Heres the Achilles heel of the system. So far the software from Shark sucks, and not like you want a vacuum to suck. I have a fairly heavily integrated automated home, lots of smart lights, a Roomba on a different floor, lots of google nest mini speakers. Im a cloud engineer by trade so I know my software and network integrations well, so this isnt really a user issue with the software. So far the software seems to log you out of the app about every 3-5 days. When it does this you have about a 25-30% chance that your map, settings, schedule and the rest is there, you just have to log in and youre good to go again. Theres also about a 25% chance that your map, or schedule or both has been lost. This means your room assignments could be gone, your vacuum may not know its schedule to run, and youd have to reset up these items. Then theres about a 45-50% chance that your robot had been completely lost, and you have to re-add it and set it up from scratch again. Shark consistently says an update will be pushed, and to wait 48 hours to see if the issues are resolved, but since it happens every few days its almost like the updates are causing this, or they arent really performing any updates and are just trying to get you off the phone. So long and short, top marks on the robot itself, and the self empty base. Theyre great. Good marks for functionality and setup in the software, you can name rooms, keep out zones, set schedules, alerting, maps, etc. ZERO MARKS for stability. I hate that about once to twice a week I am resetting my robot in some way, either completely re-adding it to the application and wireless, reconfiguring the schedule, redrawing the map, or noticing its missed its schedule and having to find out why THIS time. Ive owned it for just under a month (Dec 3 purchase Dec 30th review 2021) so far and Im not really happy, I hope Shark fixes the stability issues, because then it would be a great system, as it is its meh at best. So much potential taken down by buggy inconsistent software.

Our Shark robot arrived and it was well packaged but the boundary strips were missing. A call to Shark for the strips was frustrating to say the least. I had to jump through hoops to prove my purchase, including making a video of all the parts and the box that it came in and the Amazon box as well. Seriously? They failed to include everything and then I have to go through this to get the strips? I suppose I should be grateful because initially they said they couldn’t send them to me at all, but when I made my dissatisfaction very clear, they had a change of heart. Also, the representative had very broken English, and was hard to understand. Shark, you can do better for your customers. As for the robot itself, it’s just OK. I purchased it because it doesn’t need dust bags. That was a big plus for me. It’s a bit of a problem that there has to be enough light in the rooms. Otherwise the vacuum can’t see. I have a laundry room with an automatic shut off for the light so it won’t go in there unless I put a lamp in there. It also skipped one other room and I don’t know why because it’s well lit. It does all the other rooms but in a crazy scattered way. It will do one room a third of the way, leave to work on something else and then go back and charge for 2 1/2 hours. Then it comes out, rides around over areas it’s already done, finishes the room it didn’t finish before and then goes over other areas that it already did. It gets totally confused and finally I have to manually dock it. It just doesn’t know when to quit. In the end, it does get most of what I need so I’m keeping it but I prefer my iHome Nova robot that I have on the second floor.

We have 3 dogs and they bring in a lot of mess. Especially when its rained and wet outside. The app is pretty good. It has some trouble mapping -- better to start it off in broad daylight with all the lights on. It will randomly stop (sometimes to recharge, other times to completely forget to do the kitchen, even though mapped) and will also get stuck on some apparently easy obstacles. (The robot texts me when its hung up, so glad I gave it a good name!). But it also magically gets out of some pretty tough spots. Grab a beer and sit back and watch. I set it to run it 6 days/week; more often is better for us (it wont do a major vacuum, but it will keep up if ran frequently.) I thoroughly clean it weekly. On the robot, I shake out the filter (or replace it) and rinse the collector. I also run the beater and the beaters keeper under water until clean. On the mother ship, I pull and rinse the dust bin, which gets bad if wet outside. I also soap and wash the two filters (or replace them). Its clear a lot of grit gets through the filters into the motor, so expecting a failure. For the HEPA filter, I have not replace it yet, but it sure shakes out a lot of dust. Then I air blast, wipe both down both, and polish the sensors. If I am out of town it consistently crashes within 6+ days (my wife does not clean it). I bet it would work a lot better and with fewer cleanings if you dont have dogs brining in sticks and leaves.

I’m not sure if this was a great buy for me or not. It took me months to get this little vacuum and myself too coexist together. Every day when I come home, I have to check to make sure it’s on the port and if not, I have to search my house for it. I bought this because somebody had wrote that it did really well with picking up birdseed it does not and then also it clogs all the time. If you don’t have pets it would work great.

LOVE this vacuum! We have 4 dogs and LOTS of hair! We have tried three different Roombas and none of them even came close to the job this Shark does; my floors haven’t been this clean in forever! I will watch for the next sale and buy another!

We’ve had “Carson” for about 6 weeks, running the daily route about the house. The messy parakeet feathers and mess are no match for this little helper. Unexpectedly, the old carpet is looking much better, too! The daily fluff and cleaning is really doing it good. We highly recommend this product!

I’m on I’ve owned another Robo vacuum before and it was not a smart mapping one,. The bumping into everything randomly was not a very good message, so I ended up returning it. Furthermore, it required me to empty it each time it runs. In the end, it really wasn’t all that convenient. I ended up looking for something that not only didn’t have Mark nothing but that it could empty itself after shopping around for a good value. My research told me to buy this one. This shark does everything, and it requires almost no attention from the user I could almost say that it’s actually a deep cleaning , I cannot believe how much dust catchers each time it does a cleaning. I have mostly carpet and when I walk barefoot on my carpet, I can feel the supple cleanliness of the clean carpet. It’s a luxurious ceilings. I am extremely extremely happy with this purchase excellent excellent value I highly recommend this product.