Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

So my boyfriend already has this model so I knew I wanted it bc its AMAZING. I have 2 dogs that shed like crazy and its a daily battle to keep the dirt level down. I had a another cheaper robovac but it doesnt map and was quite stupid, honestly. It would get off the dock and immediately head for the one place it always got stuck. Plus the dust cup was minuscule and brushes pretty cheap...but it helped keep the dust and dander and fur to a sort of acceptable layer between my weekly moppings and eod vacuuming. Anyway... I was constantly jealous over the bfs overkill of a robovac since hes already a pretty clean guy and only has a very sedentary cat that barely sheds.... Seemed like such a waste of such fine cleaning abilities and large dust storage... After many unsuccessful attempts to get him to trade me, and then just buy me one, I broke down and looked at the available options. I was distraught. Hell no, I couldnt afford a new one. Couldnt afford one like new or even used, good. But thats when I saw the used, acceptable with large cosmetic blemishes for nearly half the price. Who cares about a pretty face, I asked myself? Certainly not me, as I threw a resentful glance at the boyfriend. I took the future of my clean floors in my own hands and ordered. It came the next day in its original packaging that had obviously once been opened but at least put back together with care... And it still had the stickers on the base and vac! There were a few scuffs on the top and bottom but hey, nothing I couldnt live with. On a whim I grabbed a microfiber cloth and started swiping... And much to my delight the scuffs came right off and I have what appears to be a nearly new shark robovac for half the price. Yes, you can tell its been run maybe once. But the brushes were still in the packaging and the dust cup has nary a spec inside. Score!! Connecting to wifi was tedious but ONLY bc it was my stupid android phone being.. Well... Android. It wouldnt give me the wifi network for reasons I still cant figure out...but after several hours of resetting wifi and multiple other interventions I had enough. Out of desperation I used my company iphone and had it connected in less than a minute, then just logged in to the app through my personal phone and havent had an issue at all. So if youre having issues, try a different phone first before you unplug every wifi device in the house, reset your router, reinstall the app, and reboot your phone.....for the 4th time. Conclusion: Buy it. Even the used acceptable one. Try another phone before giving up on the wifi connection. My little Ruby is now happily mapping my home and I look forward to clean floors and minimal dust emptying. Now, if I can just get that microfiber cloth to work on the other blemishes in my life....

A great robot vac. Runs on schedule and cleans dog hair everywhere it goes. The only problem I faced was Wi-Fi connecting it while pairing with my phone. It took three attempts to succeed. Now I am just happy it cleans on its own.

One of the main reasons we chose this product was because desciption indicated that hair would not wrap around beater bar. The pic definitely shows a great deal of hair. Product was received 3 days ago and used twice. Disappointed this feature does not work as described. With that being said, product must be deep cleaning to accumulate that much hair.

I purchased the Shark during the after Thanksgiving sales. We did not set it up until New Years and what a great surprise. It works great on my wood floors and has no issues with my area rugs. Ive read that its loud, but its not as loud as a regular vacuum so not sure what one would expect. The only time I hear it is when it emptys when it goes back to its home. We do not have pets so I cannot speak on if it works well with pet hair, but I would not expect it or any other brand to pick up piles of hair. That would be something for your larger vacuum. Overall, its a great buy and would recommend.

I purchased two of these robots recently. 1 from Amazon and 1 from Walmart. TLDR: Buyer beware, if the unit arrives broken/defective, then you will have to pay for shipping for a replacement or parts even if the product is never used. I was attempting to work with the company as asked before returning to the seller, but had to return to the seller instead. Shark needs to work on their quality control. We understand where are you coming from, however as stated in the conditions of your warranty, when replacing the main body or the unit, customers are responsible for $25.95 plus taxes for the cost of shipping and handling. You can read it at the end of the manual.----------------------------------------------- 1 robot was purchased for upstairs and 1 for downstairs in my basement. Due to recent home repairs I was unable to open my 2nd shark robot until a few days ago. The product was unused, had all of the labels attached, the filter was spotless, and unregistered. When I went to open and charge the unit, I followed the instructions and sat the unit on the charging base. I attempted to register the product and it would not connect. I left the unit charging overnight and assumed the battery was drained. In the morning I attempted again to add the unit to my shark app with no luck. I removed the robot from the base and the lights completely turned off. I placed it back on the charging station and the lights turned on again and continued going from red (no battery) to blue (charging/Bluetooth). After a few more read through of the instructions, I contacted Shark customer service. During my call, the phone agent registered my account (you cant use it unless its registered to the app) so they knew it had never been used. After explaining the issue to me she sent me a video link and we continued the call through their video support. She walked me through the steps (very nice) and in the end determined the unit was defective and/or the battery was bad and would send a new one. After providing her my shipping information she asks me for a credit card to charge shipping fee to. After some clarification she explains that while the warranty does cover defective units, it does not cover shipping costs. I explained I would not pay for shipping on a brand new, unused product which she verified by registering the product to my account and video calling me for tech support. She offered to send a battery instead, but again advised that it will be $25.00 for shipping. I email their support team and am advised the same thing. Regardless of the issue, if Shark has to send a replacement or part, they will bill you for the shipping. It does not matter if the product is new and unused or gently used. Email from Shark Support: ---------------------------------------- We are sorry about this situation with your unit. We will do our best to have this matter resolved. We understand where are you coming from, however as stated in the conditions of your warranty, when replacing the main body or the unit, customers are responsible for $25.95 plus taxes for the cost of shipping and handling. You can read it at the end of the manual. Please accept our apologies for any difficulties that this may have caused you. Should you have any further questions, you can reach out to our Customer Service team via phone, email, chat or social media, who are available from Monday to Friday 9am-9pm ET and Saturday 9am-6pm ET. Best regards, XXXXXXXXXX (redacted name as the agent did nothing wrong) Customer Service Team SharkNinja Operating LLC

We have 3 dogs and they bring in a lot of mess. Especially when its rained and wet outside. The app is pretty good. It has some trouble mapping -- better to start it off in broad daylight with all the lights on. It will randomly stop (sometimes to recharge, other times to completely forget to do the kitchen, even though mapped) and will also get stuck on some apparently easy obstacles. (The robot texts me when its hung up, so glad I gave it a good name!). But it also magically gets out of some pretty tough spots. Grab a beer and sit back and watch. I set it to run it 6 days/week; more often is better for us (it wont do a major vacuum, but it will keep up if ran frequently.) I thoroughly clean it weekly. On the robot, I shake out the filter (or replace it) and rinse the collector. I also run the beater and the beaters keeper under water until clean. On the mother ship, I pull and rinse the dust bin, which gets bad if wet outside. I also soap and wash the two filters (or replace them). Its clear a lot of grit gets through the filters into the motor, so expecting a failure. For the HEPA filter, I have not replace it yet, but it sure shakes out a lot of dust. Then I air blast, wipe both down both, and polish the sensors. If I am out of town it consistently crashes within 6+ days (my wife does not clean it). I bet it would work a lot better and with fewer cleanings if you dont have dogs brining in sticks and leaves.

Im not much for writing reviews, but this one deserves it. Ive never had an autonomous vacuum cleaner so my review is solely based on a first time users experience. The vacuum integrated perfectly with my Google Home, although it does not seem to like cleaning rooms with custom names by voice. For example, if I say Hey Google, clean the cat room it doesnt seem to understand. But when I rename the room to one of its canned names then it does just fine. Hey Google, clean the laundry room was what I had to use. It mapped the house perfectly on its first run. I have a 2,000sqf 1 story house with multiple rooms. It took the better part of a whole day for the vacuum to map the whole house, but now I can send it to any specific room and it will drive right to it and clean it. After about 4 cleanings, we no longer have cat/dog hair buried in the carpet in our main bedroom. Now you would never know we have any animals at all by looking at our floors because this sucker cleans everything (we run it every other day through the whole house). As for the auto-emptying feature... It works flawlessly. The only issue is that it will not last anywhere close to 30 days unless you already keep your floors clean another way and dont have animals. With 2 people and 2 animals, we have to empty the vacuum base every 2-3 days but this is still way easier then having to keep up with emptying the vacuum itself. It takes all of about 30 seconds to empty the base and it never impedes with the vacuums ability to do its job. Overall, this vacuum has saved us so much time by eliminating our need to vacuum/sweep every day! Definitely a 5 star rating from us with a glowing recommendation. We bought it on cyber Monday so it was a great deal, but it would still be worth the full sticker price in my opinion.

I looked at pros and cons of many robo vacuums before deciding on this one. It cleans quite well—I’m surprised at how much it picks up! I could not go 30 days without emptying, but we do have the two shedding dogs and a fair amount of sand. My dogs have short hair. I can see how longer hair might be a problem. Even short hair can clog a bit if you don’t regularly open things up to clean out. I run mine once a day, empty every day, and have learned that I need to clean the filter and clean the inside about once a week. If you don’t have pets and live in a sandy area, you can get by with a lot less. The filter works really well—do clean it more often than recommended. My only real complaint is that the battery seems to need more charging than I’d hoped. I have had trouble getting connected to wi-fi, but I haven’t called in for help yet—that seems to be a common issue. I will look forward to setting times and doing spot cleaning once I can use the app. All told, I’m very happy with the purchase so far.

I bought this vacuum 4 months ago and its been one of the best purchases Ive ever made. We now have 2 golden retrievers and sweeping/mopping/vacuuming twice a week wasnt touching our floors. There were hair bunnies in all the corners of the rooms. I run this vacuum daily, sometimes twice a day. Its the hardest working member of my household and has a place in my heart for all it does for me ;) Huge time saver. Worth every penny. This was my first robot vacuum. I loved it so much I bought an old used earlier Shark model off Facebook marketplace. Def not the same. This model is much better. Having the dock to empty to is a game changer for a big home and lots of dog hair. Otherwise, Id be babysitting it all day and might as well do the vacuuming myself. It took about 2 weeks to see a change in it becoming more efficient as it had mapped out the house more. I love it. Cant say enough good things. Ill never not have one anymore.

I cannot believe how much I adore this vacuum. I have 4 dogs and live on a farm. Vacuuming is a daily chore and I haven’t had to do anything since this thing arrived. Set up was easy. It runs daily and I empty weekly. Easy and so efficient!!