ClearClick VHS To DVD Wizard with USB Video Grabber & Free USA Tech Support

This company’s customer service and technical support is absolutely the best! I would give them a 10 star rating if it was an option! Product is easy to use and they will assist you with any issues you may have. Our family’s videos are such precious memories and to have them on DVD is priceless. I am so very happy I selected this company’s product and HIGHLY Recommend them to everyone looking to transfer your videos to DVD.

My dad passed away Dec 6 , 2020 and he always used a camcorder and has so many videos he did and I got to hear his voice along with my moms for she passed Aug, 2010 it is the best thing ever made just to have them with me and my grandchildren to see there great grandparents and the things the family has done.

I Like the product to save my old VHS tapes. Tech support is extremely responsive. I started the program with a problem uploading the VHS tape, no sound, picture only. They helped me figure out it was due to a previous program that did not totally uninstall. Fixed that. Editing is a little complicated, havent figured it out yet. Their burn to disc, for me, doesnt work. I quit trying after a number of attempts, even though Tech support had more ideas to try. The disc would not work on a DVD player and TV. I found I could easily drag and burn to disc in Windows. This process turned out great for me. Sound and picture and the DVD disc works on computer and DVD player. When I try to burn to disc from this program I get no sound from disc on DVD player. I give their tech support 5 stars just because of their effort, quick responses and determination to make it work.

Let me begin by saying I am not technologically competent, which is why I purchased this particular program to convert my old VHS family tapes to DVD. I did not want to do a lot of fancy editing. I just wanted to preserve my old VHS tapes. There is a little paper booklet of instructions, and they are okay, but also leaves out some key details. There is also a more complete set of directions that download to your computer. Please use these directions. I was using Windows 10 so I know it works with this, even though some may say it does not. I understand because I almost returned the program several times. But, all the problems were the result of my not reading the directions carefully. Example, take off the power save option on your computer. My setting was for my computer to go to sleep after 15 minutes, and that kept screwing up my efforts before I figured that out. But, the crowning jewel in all of this is the tech department, specifically Tyler. I emailed him many times, and he patiently and quickly answered all my questions. He should get a raise! The end result is that I have converted all my old family tapes to DVD, and also copied them to flash drives which is really convenient.

I rarely give 5 star reviews, as Im a firm believer in theres always room for improvement. That being said, once you get the application loaded up and launched - its a straight forward user experience. Where this product excels is in Customer/Tech Support. My laptop doesnt have a CD drive. I wrote to Tech support asking for a ZIP file with the .exe file. To be honest, I didnt think Id hear back for at least a day. In less than an hour I received a response from Tyler, Lead Tech Support, looking for proof of purchase. And once provided that info, I had the file. I did encounter a technical issue after successfully installing file. I wont go into detail as thats not important. What is important is this, Tyler exchanged emails with me for about an hour or so until the issue was resolved. Its been a long, long time since Ive encountered an organization with such dedicated and well educated customer/tech support.

The captured video is only as good as your VHS player. Hook up with S-video if you can. My oldest home videos look not so great, but they are almost 40 years old. The ones less then 10 years old turned out great.

I got it to record but the volume wouldnt come through, tech support tried to help but they couldnt figure it out either.

Directions were easy to follow, product worked well and I was able to transfer many tapes to digital easy and smoothly. Great product for the price.

Due to a compatibility issue with my laptop, the USB Video grabber did not initially work for me. I contacted the support team via their email and I must say they were extremely responsive to my issue and were very timely in responding to any of my questions. It took a little over a day, but they eventually provided me with a solution that works great. I am now happily transferring 25 year old VCR tapes to digital.

It did not come with AV cables (VERY necessary). The tech is too old to interlace to get rid of noise. Im still unable to find an adequate hack to use this thing after 2 years. I kept on them and Amazon until they refunded me the purchase price minus a restocking fee. There really should be a category to rate whether or not it even works as designed. **Edit** Even though it has been two years since I bought this, the seller refunded the price minus a restocking fee.