ClearClick VHS To DVD Wizard with USB Video Grabber & Free USA Tech Support

Most times I don’t leave a review but this product definitely deserves 5 stars all around. A long put off project to digitize all of those home movies that got thrown in a drawer finally got done. The software is easy to use and a very nice feature is that you can set the capture time so you don’t have to babysit. I contacted tech support the first time because my laptop didn’t have a hard drive. They were quick to respond with a link. Contacted them again when after 36 tapes I was getting an error message. It was my fault because I played with the windows 10 microphone settings. They recognized the error message and replied an hour later with simple instructions to remedy the problem. I like it so much I’m going to investigate the other products they sell.

Tried to contact support a couple of times and didn’t get any response. Fairly easy to use, but didn’t work as I expected. Video and audio not in sincronization.

The customer service was great. Unfortunately device didnt work for me. A black screen would flash at different times while capturing. Video would also skip and the audio would fall out of sync for the rest of the capture. It was really easy to use and install. Too bad It didnt work as I hoped.

Set it up to transfer VCR over to DVD as all my VCR tapes are at the end of their lifes. Set up is really easy, no issues but I could not get a good burn to DVD on my computer. Tried everything I could think of with no success. Finally reached out to tech support. Very quick replies and over the course of a couple of days we were able to get the unit to burn to my DVD. Needed a slower burn rate which makes no sense to me but it worked. Now the issue is the quality of the burn. There is rather noticeable decrease in clarity. I give high marks to their tech support, top notch. Just be aware that you might not - your mileage may vary compared to mine - get the clarity that you would expect with this unit.

My dad passed away Dec 6 , 2020 and he always used a camcorder and has so many videos he did and I got to hear his voice along with my moms for she passed Aug, 2010 it is the best thing ever made just to have them with me and my grandchildren to see there great grandparents and the things the family has done.

The USB device (the hardware) works excellently. Literally plug-n-play. I had the same problem as many other reviews, the audio gets out of sync with the video, getting increasingly worse the longer the recording runs. Solution: I used OBS Studio (search for it on the Internet) rather than the software that comes with the device. The audio stays perfectly in sync, and frankly, I think the video quality is a bit better too. Couldnt be happier with this product when using OBS Studio.

Hardware is working. Documentation is barely adequate

BUYER PLEASE BEWARE!!! Even with some bad reviews, I took a chance on this product. Believe me when I say other bad reviews are truthful. I installed the software for this product from the CD onto my Windows 10 laptop. I was connected wirelessly to the internet while I downloaded the software. As soon as the software downloaded, I lost my wireless internet connection. I know quite a bit about computers but not enough to get my wireless internet connection back, so I had to restore my computer back to original to get my wireless connection back, it messed up my computer in multiple ways. I did get a quick response from tech support, but twice they told me their software had nothing to do with my internet connection. I know it there was no problems with my computer, before I installed the software, and immediately after the install I had all kinds of problems with my computer. I am tech savvy enough to know that happened, but somehow it messed up my wireless adapter. Ive had the laptop for many years and never had a problem with the wireless connection until I installed the software. I am returning the product to get my money back, but I cannot get the time it will take me to get by computer back to where it was before I had to reset it.

It took several hours to properly install the VHS2DVD Wizard software and drivers, as the default settings were pointing to my webcam. The capture device only worked on USB 2.0 ports, not USB 3.0 (possibly being a bottleneck). The software requires the installation CD to always be in the CD-ROM even after installation. While functional, the video capture was very choppy with distorted audio. Also, after recording a full 2-hour VHS tape, the software froze and crashed, losing the last 7 minutes. I got slightly better video and audio sync using another software package with the capture device. Possibly it is limited by my 8-year old CPU, but web video and DVD play flawlessly. Playing the VCR directly onto my TV, I did not see these analog distortions. Hopefully buying the standalone SD recording unit will eliminate the buffering, although they all have mixed reviews.

I was able to copy some famly tapes which was the main goal. The technical support email was responsive within 24 hours and they helped with a timing out problem. I wasnt able to figure out the edit functionality and just had a work around to not need it. On the whole, the software did what I needed.