PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

Recently just purchased this pump spy PSO1000 outlet and overall its a great product. The only complaint I have with this device is how the loss of AC power alert is engineered. I have a line interactive UPS unit attached to the router and modem and even when I have outages I dont lose network connectivity. I first tested it with turning the breaker that feeds the sump off and it sent an alert right away that I lost power (router/modem still has AC power). After turning it back on, within a couple minutes it reconnected and sent me a power restored alert. All good it seemed. The problem is when your entire house loses power. I turned the main breaker off to simulate an outage where it would kick on UPS to the router/modem and remove power to the sump. In this scenario (which is 99% of all power outage scenarios) the unit never sent the alert I lost power even though the router and modem didnt lose power. This means one of two things. Either my unit is somewhat defective or the unit wasnt properly engineered from the get-go. All line interactive UPS experience a few cycles of outage before switching over to battery power during a power outage. This outage duration isnt enough time for the human eye to even see but enough to prevent the outage alert to be sent through alerting the user of a critical event affecting the sump operation. The unit should have been designed to ride through a momentary outage for at least a few seconds....capacitor anyone?) This would allow users to utilize the cheaper UPS units on the modem/router setup. One work around for this limitation is to get a double conversion UPS unit (about $365) that would prevent the network equipment from seeing a momentary disruption and allow the Pump spy to send its alert since it dies as soon as AC is lost. Aside from that , this unit does provide some sort of peace of mind. It is easy to use and I really like being able to see how many times the pump operated. The install was super easy and setup with the network was pretty straightforward. For the money, there really isnt a better option out there that has all these features. If the company would improve their product and add that cheap capacitor to allow it to self power the electronics for a few seconds, I would have easily paid another $20 for the unit and given a 5 star review . (I would be happy to trial it)

This thing is a total piece of junk. Bought 2 of them, the original and the 2.0 and they are exactly the same. Both say 2.0 on them so clearly there is no difference, they just wanted to rebrand to clear the negative reviews. Major issues connecting these to wifi. Tons of errors, took over an hour before I figured out to set the IP address manually to get them to join. The setup steps provided straight up don’t work. The app is also a piece of junk. It doesn’t work most of the time and often just sits there spinning and never loads. Frequently have to kill it and restart it 2 or 3 times to even get it to load. Functionality also doesn’t work. I can unplug the device for hours at a time and I won’t receive a power loss alert and it will still show ‘Power On’ in the app. Unfortunately there aren’t many competitors or alternatives. Moen makes a product so maybe look at that. Disappointed beyond belief in this product.

Still havent installed it yet. Doesnt install or get configured with Android phone. Tech support provides instructions for configuration with computer. Couldnt get it configured even with tech support on the line. They said to login to my router, and see if router is stopping configuration. Dont see anything there. Seems like it might be somewhat set up as would get random messages about losing connection at home But when I try to add a location, wants me to reinstall. App is very slow, buggy, and a pain. Pretty much have given up. Might make another attempt, still will probably have issues once installed in my crawlspace which is even farther away from my wireless router.

I had a lot of problems trying to install this. It would not work on my phone (Samsun S8) using the app and not the manual mode either (through a web browser). I was able to install it with my tablet (Samsung TabA) not successful with the app, but did work with the browser mode. But even then i was not able to complete the installation fully. I was getting an error that my outlet serial number was not registered. After some help from the customer support they got it registered. Now the device is registered its still not working. The outlet is not reporting any information through the app. As of writing this review its 6/12/2022, last i heard from customer support was 5/18/2022. Additionally i bought this on 4/14/2022. And this thing wasnt working right and they assured me the device had 3 yrs warranty and that it would get addressed. My original plan was to return it within the Amazon return window but thats long gone. Now were stuck with $160 outlet with a green light. 8/19/2022 Update Back in July PumpSpy ended up agreeing to exchange out the smart outlet with a new one. I got the new one and it installed much easier than the original (mostly). However, there was still one more issue with the installation that wasnt going through until I was able to get a hold of customer support. Additionally the APP was generally not working. When trying to switch between the pages on the app, it would simply not load. After getting things mostly resolved with tech support I continued to have issues. Even after re-installing the app on my phone I had some issues with the pumpspy app showing pump information. The way i was able to resolve this was to clear the cache and the data for the app. So far everything seems to be working as described. However, Ive not tried to simulate a trigger for the level sensor or pump running too long. Im going to bump this up to a 3 star. Well see if the pumpspy continues to work as advertised. But the extended issues with the device and the app need improvement and the shear time it took to get resolved. The tech support person was very friendly, its the same person every time, so I think there is only one. I suspect hes overwhelmed. Update 10/26. Back in August, i tried to set the alerts to make sure i would get them. The alert I was most interested in was that i get an alert if the pump is stuck on. In some email traffic with tech support it was said that this device had the functionality (turns out it doesnt, more on that later). During this test of plugging in the pump to the outlet something malfunctioned and i was no longer seeing cycles. After some more back and forth, long delays/wait between communications. I got my 3rd pump outlet. Seems to be working ok for now. Pumpspy did show some good faith and own that the functionality of notifying for a pump stuck on was incorrect. In summary, it seems like a great product with a lot of frustrations. Its a small company with some qwirks to iron out. I hope they continue to roll out new functionality via updates (such as pump stuck on). Overall, im 50/50 on if Id buy it again.

The customer service is pretty good. HOWEVER, I bought two, and both had a red ring within the year. They did replace both, but the worst part is the app, hands down. It randomly loses all of your information. You have to constantly check on it to ensure that it is working or else you may not be notified of pump failures. This kind of defeats the purpose of pump monitoring, if I have to do monitoring of my pump monitoring. You no longer receive texts of failures, it only allows emails, which is only as fast as your email sync. PumpSpy app randomly decided to no longer work, and I just happened to find out that it switched to Smart Power 24/7. On paper, it is a good product with great customer service. In execution, especially the app and notification, it is awful, and causes almost as much concern as no pump monitoring at all.

This is a great product for monitoring sump pumps and for warning when there is a problem. What really stands out is their wonderful support (see later). I am away from my house for long periods of time and was looking for some reassurance about the operation of the sump pump in the basement, knowing that failure of the sump pump and a battery backup would cause significant damage to the basement. The PumpSpy arrived on time and was installed relatively quickly. I just followed the instructions and found no difficulties. Note that you will need a reasonably good wifi signal where the PumpSyp will be located. I did check the wifi in the basement beforehand using the app Wifi Analyser, and found the reception was pretty weak in the corner where the sump pump is located. Consequently I also ordered the T-Link N-300 wifi extender in addition to the PumpSpy and placed the extender between the wifi router and the PumpSpy. This arrangement has worked well. PumpSpy is setup to notify you via email and text messages of any problems, while the PumpSpy app can be used to examine data associated with the operation of the sump pump. The PumpSpy and app worked perfectly for about a month and then there appeared to be an update to the app and I could no longer access the data, with the app continually crashing. On a Saturday afternoon I emailed tech support and much to my surprise I received a response within a few minutes! I followed the instructions in the email and the app promptly started working again. If you do have issues with the (Android) app continually crashing then these are the instructions I received from PumpSpy tech support: Here are the steps you can take to resolve an issue with the Android app on your smart device. 1. Go to Settings on your phone 2. In Settings, select Apps and notifications (Note: some models might only say apps or application or application manager 3. Select App Info 4. Scroll down to the PumpSpy app and select it. 5. Click on Storage 6. Select Clear Storage (Some models say Clear App Data or a something similar. 7. You will be asked to confirm the deletion of app data - select OK. 8. Reopen the PumpSpy app. Overall, I am very happy with the product and the response from PumpSpy tech support has been outstanding.

Couldnt connect to the outlets own PumpSpy wifi network to setup with android devices or windows wifi laptops. Tech support let me know latest android updates are causing connection issues but no explanation for lack of laptop connectivity. The only workaround was to manually connect with an apple i-thing of your choice. Which then worked as expected to inform the outlet which network to connect to. Then I had to manually add 16 digit serial number to app on android device to connect. Then clear cache to get app working all correctly. Tested all features and all seems to be working properly. Four stars for now due to lack of plug and play for me. Great support though! Last star will be pending longevity and reliability.

Solid product. It is a bit pricey, but if youre looking to have the information and protection this provides, then this is your product. I had an issue, reached out to Pumpspy and they got back to me pretty much right away and got it solved. In my opinion, great customer service is as important as a product itself, which is why Im taking the time to write this review, as I usually dont.

I’m writing my PumpSpy review after using it for over two months now, and I’m very happy with the product capabilities, and peace of mind for my primary sump pump. Installation and use of the smart phone app (iOS in my case) was very easy if you follow the directions carefully. Be sure during installation to take time to test the alarm set and clear notifications for each of the monitored functions. PumpSpy Technical Support is only available by email, and they are very responsive in resolving issues. My original PumpSpy out of the box kept alarming on high water level even without the sensor attached, so PumpSpy sent a replacement under warranty right away, and it has been working fine. Similar to other reviews I read, I experienced issues with my WiFi network. I tried a WiFi range extender and that didn’t help either. Since PumpSpy monitors and alerts when WiFi signal is lost, I got loss of signal alerts all the time, and had to reboot my router every couple of days. I didn’t realize my WiFi network was that bad since I hadn’t been monitoring it that closely until I had PumpSpy to alert me when it wasn’t working. But then I realized other devices lost WiFi signal too when PumpSpy reported it. My solution there was to replace my old traditional WiFi router and range extender with a eero Pro 3-pack mesh router. That product is amazing, and resolved all my WiFi issues. I now have a strong WiFi signal that is almost as fast as a wired port, on each level of my home, and there have been zero interruptions. I haven’t had a PumpSpy WiFi alert since installing the eero! One thing that surprised me with the PumpSpy is how often my primary sump pump cycles. I really didn’t believe it at first until I timed it and observed it running and reporting the cycles. It runs hundreds of times a day after it rains. It’s interesting to see the cycle history to compare the cycles when it has been dry, or is raining. Overall, PumpSpy is a great product that does what it says it will do, but you might need to upgrade your WiFi, which you will also be glad you did!

So, I’ve had basement water problems since we bought our house 17 years ago. Multiple time where my pump failed and flooded my basement. I’ve had back up systems fail as well. So I stumbled across this product and I’ve had it running for about 2 weeks now. My results are startling. It was fairly simple to set up and get running. Maybe like 5 minutes. The app is easy to use. But what I learned about why I’m getting water is the biggest thing I learned. My sump pump goes off, on average 900-1200 times per day. With an average of 5800-8300 gallons of water per day. Once I seen those numbers, I needed to do more investigating as to why. My first thought it is rain water running through, but I found out that there is a water inlet pipe right next to the sump area and has sprung a leak under the basement floor. While it’s not an easy fix, it is definitely fixable and will remove the terrible events of my basement filling up once every 1-2 years. Thank you pump spy for being available to so it could open my eyes and investigation as to why I have basement water problems. I highly recommend this product