PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

The sensor is easy to install but grossly inaccurate in counting pump cycle since it polls the data every 2 minutes so pump cycles elapsed in one minute get counted twice. As far other sensory data is almost nonexistent. It is over priced and doesn’t do any pump analytic data they advertised in their product description. I may remove and replace with another sensor when time allows.

Overall works well. My wishlist: - Can’t seem to change the time zone to Central. Am I overlooking a setting? - It takes too long for the monitoring service to recognize a lost connection due to power failure. It should be pinging the module on five minute interval or less. - Monitoring service should be smart enough to notice anomalies in behavior, such as running much more often than usual based on past history. Or give the user the ability to set alert triggers based on certain behavior. - Should recognize short cycling or long periods of continual use

I bought two of these to put on my sump pumps in the basement. They dont work half the time, and even when they do work the information they provide is inadequate. I really wanted these to work, but I feel like a sucker for owning two $160 wall outlets. Save yourself the hassle and look elsewhere for your needs.

Update: 7/1/2022 - The cycle history has been restored in the latest app update so changing my rating and would go back to definitely recommending PumpSpy. I have used a PumpSpy for the last 3 years and up until a week ago, I would have recommended it to anyone. It has saved my basement from having water in it more than once. The feature that saved me from having water was the Cycle History. I could watch trends in real-time to see when my pump was running, how long it needed to run, estimated gallons of water it pumped, and total cycles for the day. I could also look at history from previous days and use that data to see if the cycles were getting more frequent or if they were getting further apart to indicate the water table was dropping. PumpSpy removed most of the functionality from the app on 6/3/2022. I can no longer see each time the pump runs, estimated gallons, or data from the previous day. Now it only tells you the number of runs for today and the last time it ran. You cannot see how much time elapsed between runs or an estimated number of gallons removed. With those key features being removed, I can no longer recommend this product. For the price, it is not worth the purchase if those features are not restored in the next app update. For me personally, it no longer has any of the functions that I originally purchased the PumpSpy product for and I have never experienced a company release such a useful product and then remove features after the purchase to cripple its functionality.

Seems to work fine, but Ive only recently got it running. My biggest concern is that the outlets seem loose and one of my pump cords partially pulled out. I rigged up a ziptie support to take some pressure off the cords, but that was a little concerning and is a failure point. I also couldnt use their screw to secure the product because my outlet has screw holes on the top and bottom, not the center. I used a ziptie around the electric box (unfinished wall) as an alternative. On the software side, I tried several times to get this to connect to wifi until I read on their site that Block LAN to WLAN Multicast and Broadcast Data cant be enabled on your WiFi. Thats a pretty common setting (my router recommends to keep it enabled for performance reasons) and I dont understand why it has to be disabled permanently to use the device. Installation was otherwise easy enough and the software seems to work. Ill update if that changes after owning for longer. That said, the app wants location access and for me to enter full address? Why? I havent tested the high water sensor. On my to do list. Edit: Its still working 8 months later. The app on android has some occasional glitches that require me to clear data and log back in. Iphone app seems better. Got my first run-time alert last week (pump was fine; we were just having a literal flood and it ran for 10 minutes straight instead of its normal 8 seconds). The alert seems to trigger after 300 seconds. Itd be great if they could add a way for users to adjust that.

I was looking forward to this but unfortunately disappointed in the execution. The device was not detected as a supported model by the app. Doing the manual setup failed in the same way. It also doesnt support 5GHz Wifi, so youll need to be on a 2.4GHz network for your app / phone to see it, which I didnt care to mess with. Then I had issues with the bottom outlet working for other devices. The connection was loose so just wiggling the plug in the socket would disconnect power. I plugged my nearby dehumidifier into that outlet and it would keep shutting off if I wiggled the cord. After difficulty in setup, poor app experience, poor app reviews, lack of 5GHz wifi, and loose power connection, I lost faith that it would meet my needs. Could be a great product, but needs some work on setup and quality. If they release an updated version addressing these shortfalls I would reconsider. While I like the ability for it to detect a pump degrading, for now you could just get a smart outlet that monitors power draw and pair it with a water detection sensor (like abode) for half the price... the route Ill be taking now, then you also wont have a single source of failure for reporting either.

Buyer beware. I bought this product it worked great for a week and then did not function after that. I reached out to support for over a week they had me troubleshoot the product myself. I am still trying to send the product back to have it tested or replaced. I hope I can rewrite a review and tell you they fixed this product for me and everything works fine. Stay tuned. I’m happy to say I returned this product and they replaced their product with a brand new one. It’s been over a month now and seems to be working just fine. Thank you pump spy for backing your product.

The app is not great; Its slow and the setup is not intuitive. The module itself has a screw in the middle to secure it, but most sump pumps should be plugged in to a GFCI outlet which does not have a center screw. The socket itself seems loose and does not hold the plug in place well. And I would be concerned about what happens if the company goes out of business since it relies on Internet servers to monitor the pump. It works, but I have concerns.

Setup in 5 minutes per directions. Will send direct phone notifications and sms. Only thing negative is it must use 2.4 ghz wifi (not compatible with 5.1 ghz) however 2.4 ghz works better at longer distances and through walls or across floors. Wifi signal is strong even though my router is on 1st floor and unit placed in basement. Monitors power, high water level float sensor, sump cycles and time sump on per day, and even estimates gallons pumped out per cycle and total per day. Can monitor multiple pumpspy sensors at multiple locations as well. Running app on android. 3 years later the unit has been solid. For example today halfway through tropical storm Ida, weve pumped out 700 gallons so far, with the main sump running every 8 seconds (thanks Pumpspy)! Note I would still recommend a hydrostatic backup sump pump (requires no power). During a prior storm with flooding we lost power. Pumpspy notified me immediately. Power was down for 8 hours, and the hydrostatic pump saved us.

After reading previous reviews I felt the exact frustration the other guys who work in IT experienced. Between the semi-confusing instructions and the delayed support getting the device up and running can be very tedious. So the actual physical install of the device was simple enough; plug it in, get the water detection device in thes sump well. Getting the device to hook into the network was another issue all together. Do yourself a favor and do this: First download the app and create your account and residence in the app; now close the app Next plug in the device (the light on the socket will be red) Connect your mobile device to the network that says Pump Spy, your device will tell you it cannot connect to the internet (thats fine, youre trying to get the device to connect to the Pumpspy servers). Open a internet browser on the device and go to the url 10.10.115.1/config/scan_page_outer.html Youll see a screen with wifi networks in your area, choose your wifi and put in your wifi passcode (make sure you get this right or youll regret it). After the wifi code has been inputted youll get a black screen, wait a bit and your light should go green. Go back to the pump spy app, settings, manually add device and put in the 15 digit identifier on the side of your device. After that youre all set. So far so good with the device. Good luck!