PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

I’ve had this product for several years now. A sump pump failure during a storm makes you find solutions, and I chose this, as my basin is too small to accommodate a backup pump. Physical installation was a snap. I can say that *when it works* it’s a nice product. I’d get reports on how much it was cycling and when, and I’d also receive power outage alerts which would be helpful. The problem is - this unit would go offline. Frequently. We occasionally get power drops where I live. Sometimes PumpSpy would come back up. Much of the time it wouldn’t. Restoring PumpSpy to operation was seldom easy. I often couldn’t log into the app as it would refuse my credentials. Since I use a password manager, I feel fairly confident that I wasn’t entering them incorrectly. Then at some point it would accept me. Then there are the times I tried to reset the device and start from scratch. Connecting it to my network would often take several time consuming attempts until it was successful. Finally, I use a security monitor on my network. It played nice with the literally dozens of items on it. Except for PumpSpy. Apparently this device is the lone item in my inventory to use a risky unencrypted connection that could leave my network open to malicious actors, and it would refuse to let PumpSpy phone home because of it. So…after several years of use, I have to say this product is not worth the price. I could live with every flaw this product has to offer except unreliability. I have too much to lose to depend on this frequently failing device, and I have to find another solution. My suggestion is that you should too

Installation is easy. Remove an outlet cover plate and plug in the pumpspy, and use the included long cover screw to keep it firmly attached. The high water float was also easy to attach. Connection to my wireless was a snap too. From my perspective the info one can get at anytime is all that is needed. You know what the current status is as well as cycle data (includes last cycle time, length, and current cycles that day. It also provides a summary by each day so you can see operation over days. As one would expect, usage mirrors rain. Biggest benefits: is if power is out, signal lost, pump quit or water level is above where pump should have come on, you get a text alert. Also, no monthly fees! The only negative I seem to have, is the first time I touch the phone app icon, I get an error message. Tap again, and Im on. Since the sump is in my crawl and we winter away, knowing that it is working etc is great. If it quits I know to call in the repairman. 4 out of 5 stars may be harsh, but 5 means perfection, and the app while close isnt.

I have two sumps in our basement, with water sump backup on one, and whole house generator. We have a fair amount of groundwater in our neighborhood, so they run fairly often, especially when it rains. Have had to replace sumps every few years over last 19 years of living here due to frequency of use, but even with redundancy of two interconnected pits, would always have to rely on noticing one was not working. With these devices, now get alerts with power disruption, sump failure with water level sensor, and also feedback on how often they are running. This is great piece of mind, and superior to an alarm you might miss. Only glitch in installation was ease of reset button, which after direct tech assistance, discovered you need a sewing needle pushed in fairly far to reset. Paper clip, tooth pick or finishing nail wont do. I wish direct tech support was available without having to leave email, but when needed to troubleshoot, call back was very helpful and much appreciated.

The PumpSpy Smart Outlet (PSO) is pricey, but worth the money with its promise to alert me to sump pump motor malfunction, pump jam, faulty switch, power failure, high water. My goal is to know when my primary pump fails, which means my battery-backup sump is carrying the load and I a few days to change out the primary. My PSO truly appears to solve my goal, but has only been installed for 30-days, which is too short to verify long-term performance. However, I am comforted seeing (1) pump cycles per day, (2) Cycle Length, and (3) Est. Gallons pumped. I emailed PumpSpy support to find out the metric used for Cycle Length (seconds) and what the procedure is to change WIFI equipment (push the reset button on the Smart Outlet). They responded via Email within 24-hours. The only con is Est. Gallons pumped is based on a 75-GPM pump and mine is a 50-GPM pump; therefore, my actual Est. Gallons pumped per day is 2/3 of what is reported in the app.

I gave this 4 stars because, so far it has worked as advertised but there are a few issues. This unit only sends data to the Pumpspy server. If this company decides to discontinue this service, the unit will be rendered useless. In addition, the AC current path through the unit must pass through a 20 amp hall-effect device/chip (this allows for counting cycles and duration). My only problem with this is the 20 amp rating of the device. They could have used a higher rated (up to 50 amp rating) hall-effect chip to make this unit more robust for those of us using higher hp pumps and it would have cost very little more. If the hall-effect chip blows, no power to the pump. To be fair, I havent had this happen with a 1/2 hp Zoeller pump but it still concerns me. My primary purpose with this device is to keep a running count of pump cycles to determine when to replace the switch contacts. The Pumpspy software does not keep a total running count of cycles (just total per given day). As such, I have to transfer their collected daily data to a spreadsheet to get a running total.

Wow - this product is just awesome. We recently had our main and backup sump pump fail while I was at work causing some major damage to our basement. We knew about a much more expensive sump systems with similar capabilities as the PumpSpy PSO1000. Once I replaced my main and backup sump pump we decided to give this product a try. I am super happy about it. Setup: Super easy, if you have a smart phone and a good quality router it couldnt be easier. Installing the water sensor is very easy as well, just make sure if you have a main and a backup put the float between the two floats. App: What a great design for an app. I love how you can track the cycles your pump is on and it gives you a good estimate of the amount of water being pumped out each day. I tested the alerts an they work great. You will get a notification through the app as well as optional text alerts to the set phone numbers you desire. Overall, very pleased with the product. Only flaw that I saw was my backup AC charger was too bulky/large and it would not stay plugged into this outlet, which is fine, because I plugged that into a different circuit breaker.

I could not be happier with my purchase of the PumpSpy. I live in a wet area, my house backs up to a bike path, so the ground is graded away from it and towards my house, so my sump pump is going off constantly (thanks to PumpSpy I now know the last time it rained my pump went off 1,179 times in one day). Having the knowledge of how often my pump goes off is huge, especially since pumps are only rated for a certain number of cycles in a lifetime, so having this data is great to know when I should be replacing my pump. I also love the alerts, and the water level indicator. I feel so much better knowing that I have this now and I will get alerted proactively if the water level overtakes my current pump (I do also have a backup). If you have a sump pump that is pretty active I couldnt recommend getting one of these more. I almost feel like it is a must have. Just add it to the cost of having a sump pump. Setup was very easy, I had this working inside of 10 minutes and I havent had a problem since. Even when I lost power and when I had my wireless access point replaced in my house this reconnected with no issues. They are also very responsive on Twitter as well, working on new features for their app. Great purchase, thank you!

I always wanted something that could tell me real time information about the status of my sump pump. This nifty device does everything I want. Fit and finish of the unit are great. The packaging and literature were top notch too. Definitely a five star product except when it comes to the software piece. I had a lot of trouble setting this baby up. I have a Pixel 2 running Android version 9. I followed the instructs precisely and the green ring on the unit illuminated. However, I couldnt see any data in the app. I then tried it several more times without success. The part that was failing was after I connected to the PumpSpy WiFi. I then am supposed to click home and open the app so that I can select my home Wifi network. Instead, I was getting some pop up that showed some information on the unit. There was a button that took me to the Wifi setup where I selected my home Wifi and entered the password. The screen went grey and a confusing message appeared saying something like the connection was successful, but the web services stopped and also something about See UART... for details (or something like that). I was able to get this working by using an older S6. I also ran into issues on that device too, but eventually got it to work. I successfully connected to the PumpSpy, hit the home button, opened the app, found my Wifi network, and connected to it. The green ring light up too. Then, it just sat there and I couldnt exit the screen. I closed/reopened the app and tried the set up process multiple times, but it wouldnt work. I realized that it wasnt connecting to my Wifi even though it appeared to. So, I manually disconnected from PumpSpy and connected to my Wifi. I opened the app and I finally saw a picture of the device (that wasnt there before) and stats were available when I clicked on it. I ran a test with the high water sensor and I got alerts. I figured now it would work on my Pixel. I was wrong. I opened the app, but no device icon showed up. Closing/reopening the app did not fix it. I finally got it working by logging off the app and doing a fresh log in by entereing the account and password I set up earlier. It was a bit of a headache and consumed 1.5 hours, but now its working and I feel better knowing I can check on the pump especially when Im not home and that big storm hits.

07/08/2022 - I am revising my rating as the history feature has been returned to the app. 06/13/2022 - Today I am lowering my rating from 5 stars to 3 stars after confirming with their tech support that the history data feature has been removed from the app. I can no longer recommend this product. I have been using this monitor for 2 years and was very happy with its performance. I have Apple iPhone and had no problems setting it up or connecting to my WiFi (two floors above). I have recommended it to others. I have received power outage alerts and during/after a rain storm I check to see that the pump has been running. I know that when working, my pump runs for 17 seconds and in a extreme downpour can run once every 1-2 minutes. Why is this important? Knowing your pumps characteristic nature and knowing your rainfall you can monitor the run data and detect a failing pump. One example is a worn impeller or cracked case will result in longer run times but not continuous running. PumpSpy has decided to delete the historical data feature that allowed me to periodically review past cycles and verify that the pump is operating normally. Someone else said they stored 90 days of history on their servers (data is not stored on your Outlet or your app/smartphone). I called Tech Support and they called back and confirmed the deletion of this feature and gave their reason. IMHO its a cost issue, as we dont pay for monitoring service, but somebody has to pay a server provider to host their service and store user data. I suspect as more people bought the product, their cost (which include data storage) increased and paying these costs was being paid from future sales. Sustaining this model can be problematic. Having this history feature is a key feature and PumpSpy probably needs to consider offering yearly cost for users who want historical data. Just a theory. One the positive side, if PumpSpy sees the error of their ways, it would be easy to reinstate the history feature.

Solid product. It is a bit pricey, but if youre looking to have the information and protection this provides, then this is your product. I had an issue, reached out to Pumpspy and they got back to me pretty much right away and got it solved. In my opinion, great customer service is as important as a product itself, which is why Im taking the time to write this review, as I usually dont.