PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

The PumpSpy Smart Outlet (PSO) is pricey, but worth the money with its promise to alert me to sump pump motor malfunction, pump jam, faulty switch, power failure, high water. My goal is to know when my primary pump fails, which means my battery-backup sump is carrying the load and I a few days to change out the primary. My PSO truly appears to solve my goal, but has only been installed for 30-days, which is too short to verify long-term performance. However, I am comforted seeing (1) pump cycles per day, (2) Cycle Length, and (3) Est. Gallons pumped. I emailed PumpSpy support to find out the metric used for Cycle Length (seconds) and what the procedure is to change WIFI equipment (push the reset button on the Smart Outlet). They responded via Email within 24-hours. The only con is Est. Gallons pumped is based on a 75-GPM pump and mine is a 50-GPM pump; therefore, my actual Est. Gallons pumped per day is 2/3 of what is reported in the app.

I have four pump spy units. Until the last update was released they were great. Now the entire history of every unit is gone. It only shows what its doing just now, no longer showing how many times pump ran, etc. It is not longer useful to us at least without that history. Dont buy unless they put the history function back. Im looking for replacements for their units now. Very poor of them to not alert anyone about this major change and then just not answer support tickets related to it (I have asked them several times about it without any response.)

Long term update: PumpSpy stopped working after 3.5 years. The ring went dark and Pump can no longer connect to Wi-Fi. I unplugged PumpSpy for a few minutes and plugged to a different AC outlet. It was still dead. I originally rated 4 stars. I removed 2 stars for 1) short life. For the price, I expect it to last longer than 3.5 years. 2) I contacted customer support and got no response. Pros: - Email and text alerts work. - Detailed cycle info - Last Cycle time, Last Cycle Length, Today Cycles count, and Cycle History. - Reliable Wi-Fi connection. I have not lost a connection since it was installed 2 weeks ago. - Connection menu on app shows useful Wi-Fi signal strength. - High water sensor (with alert) - Power outage and restore alerts - Illuminated ring green and red colors are useful for quick status check at glance - Works with a pump controller FloodFree which constantly draws about 0.06 mA when the main pump is not activated. I was afraid the low current draw of the pump controller would falsely trigger Pump Spy as a main pump cycle. - Cycle duration time reported is accurate. - Monitoring is FREE! Cons: - App Edit location always crashes on my phone with the latest Android 9 update. - Alert history cannot be deleted. Users should be able to delete old alerts and alerts generated when testing the device. - No setting for Gallon/minute so that an estimated gallons for cycles is more accurate. - I had to add the device manually to my phone running the latest Android 9 by following the included instructions Note: The instruction for adding device manually is not available on Pump Spy site.

Installation was pretty easy. App worked for about a month then just stopped working. Restarted phone, cleared cache, nothing worked. Ended up uninstalling then re-installing to fix. Seems to be a common issue. Also, the app estimates volume of water being pumped out. That estimate isnt configurable. It would be nice (and easy on their end) to allow the user to configure how much is pumped out per second to make the estimate more accurate. There is quite a difference in volume in a 1/3hp pump with a 12 head and a 1hp pump with an 8 foot head.

Well, the device itself works great. I get push notifications when events occur. Thats the good, the not so good is that you cannot install the device on your wifi network with any Android device. You need to install with an Apple device and then it will appear on your Android device. Unfortunately, once you have the app up and running, it is really hit or miss if you can open it and have it connect to your PumpSpy device. Really frustrating. The push notifications seem to always work but the device sets 300 minutes as the threshold where it announces the pump is running too long. My pump usually runs for 330 minutes to empty my sump. It would be nice to be able to set a custom threshold that makes sense for your particular system. So, while this product is a great concept and it seems to work for Apple devices the software is buggy to the point where it really diminishes the value of the price and time investment in installing. Would not recommend. Many, many folks confirm the software is poor or totally non-functional. Not worth the time I have to spend to re-install the app over and over again.

Set up is pretty easy, need to not be on Wi-Fi for initial setup. Had to disable firewalls to keep the network from booting the device. Resetting to defaults is not very easy. Decent product but could use better setup guide and improvement

I inherited my moms house last year and intend to keep and use it. Unfortunately, the house is two hours away and located in a small community where pretty much every basement is running a sump pump or two or has had drain tiles installed. Although I have a young farmer friend who checked the pumps every few days, I was looking for an alternative and this seemed to fit the bill. I am running two sump pumps--one in the basement and one in a culvert system outside the house. I purchased a PumpSpy for the inside sump and was pleased by how easily it set up. The idea of receiving a text if there is a problem is really nice. I purchased another PumpSpy for the outside unit, but the unit is not rated for exterior use. With some minor rewiring, we were able to locate the unit inside the house and I now have two functioning units that I check every morning from two hours away. In the last month, the PumpSpy showed that the inside pump was running for only five seconds and then shutting off. An inspection showed a sticky switch which was fixed. A week ago the other unit alerted me that the outside pump was running excessively. An inspection showed that the float had gotten stuck against the side of the sump hole. One final, note: I have had some minor issues. An email will solicit a quick response from the company with a solution to the problem. I strongly endorse these for monitoring sump pumps.

As of June 2022 I would have said not to buy but they brought back features. Background: I have 2 sump pumps in my house that run between ever 30 - 60 seconds each. This coupled with a very high amount of Iron Ocher in the ground has resulted in sump pumps dying every 6 months. They can fail in a couple different ways, always on or never on. I bought this unit because it can detect and send text messages when it detects either of these. Major issue 1. It stopped sending text messages when either of the pumps fail. I opened a ticket and they said they were looking into their carrier still nothing. * July 2022 update brought back features. Major Issue 2. After a software update they have removed any cycle history and you can only see how many its run today. I have anywhere from 1000 - 2000 a day per pump no I can only see how many as of the time I look no totals or history. I bought these because it would keep track of how much its running and save a total from previous days and I could see if there was an issue. * July 2022 update brought back features. Major issue 3. The plug socket is actually non standard and does not grip the sump pump plug which causes the plug to slip out and or spark due to poor connection. I had to manually mash the plug ends together to get it to stay in. Issues 1 and 2 are reasons for 1 star. If they fix their software I can live with issue 3 and I would rate it a 5 star.

I have had this for several years...it works well for me and allows me to monitor my well pump during storms. The Android app can be quirky but overall its a great tool to have

I had been looking for a way to know when the sum pump in our Crawlspace was running, so I would not worry that I would one day find the crawlspace flooded, and not have to go down there (very low crawlspace) too often. When I came across PumpSpy, it looked like the perfect solution, so I got one and installed it, and it did not disappoint. Feature wise, it does exactly what I needed plus more, it allows me to see all the cycle times and duration, bringing me peace of mind during storms without having to go down there. It also allows me to know if my Sum pump is properly sized (not cycling) too often. Bonus is the Flood sensor. By including a float sensor that you place just above the pump, I will be alerted if the water rises abnormally, indicating the pump is not running or is failing to cope with the rain. Installation was reasonably simple, I did run into a small problem on a recent android (v9) device that could not connect to the outlet Wi-Fi network during setup. Using an older android phone running android 6 fixed that issue. Hopefully PumpSpy will fix that. Now after using it for a few weeks, I have a few suggestions for improvement in case PumSpy reads these. 1. Use Local weather station rain information to trigger alerts. Usually pump activity is directly related to a raining event, and the pump cycling is proportional to the amount of rain. It would be nice for the application to monitor rain amount at every location using local weather station, and compare them to pump cycles to establish a baseline for cycle’s frequency versus rain. By doing that you could trigger an alert if the cycle’s frequency fall out of range. Cycles when there is no rain would alert for a possible leak, abnormally low or hi cycles when raining point to a change in the situation… If you ever do that, it would be nice to be able to specify a Personal weather station from Weather Underground to use as the source for the precipitation amount. For example, smart sprinkler systems like the Rachio 3 allow users to specify such a local personal Weather station to know when it rains locally, and delay or turn off irrigation. 2. Give us the ability to download the pump data. This would be really nice to help establish baseline for situations when the pump runs Include all the data in that download like power draw and such 3. App enhancements • Add the frequency or time interval in the historical data on each cycle line. Knowing how often the pump cycle in a given storm intensity is the most important aspect of knowing everything is fine. Although we can figure it out with the time, it would make it a lot easier to see at a glance. • Add the ability for notifications like Flood to trigger an actual alarm, with settings for Alarm duration, number of repeat and time interval. It is easy to miss a notification, and a flood alarm is not something you want to miss. 4. Small things • Fix the Time zone mismatch on the historical data • Add an arrow to the historical cycle line in the app to indicate you can drill down further. But all in all, great job on the product!!