PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

Terrible customer support. I’ve never had any follow up after emailing and leaving multiple messages. The app isn’t working correctly and does not give correct measurements. It also shuts off for no reason.

Seems to work fine, but Ive only recently got it running. My biggest concern is that the outlets seem loose and one of my pump cords partially pulled out. I rigged up a ziptie support to take some pressure off the cords, but that was a little concerning and is a failure point. I also couldnt use their screw to secure the product because my outlet has screw holes on the top and bottom, not the center. I used a ziptie around the electric box (unfinished wall) as an alternative. On the software side, I tried several times to get this to connect to wifi until I read on their site that Block LAN to WLAN Multicast and Broadcast Data cant be enabled on your WiFi. Thats a pretty common setting (my router recommends to keep it enabled for performance reasons) and I dont understand why it has to be disabled permanently to use the device. Installation was otherwise easy enough and the software seems to work. Ill update if that changes after owning for longer. That said, the app wants location access and for me to enter full address? Why? I havent tested the high water sensor. On my to do list. Edit: Its still working 8 months later. The app on android has some occasional glitches that require me to clear data and log back in. Iphone app seems better. Got my first run-time alert last week (pump was fine; we were just having a literal flood and it ran for 10 minutes straight instead of its normal 8 seconds). The alert seems to trigger after 300 seconds. Itd be great if they could add a way for users to adjust that.

Update March 2019 - It has not started sending those alerts as I complained in the review below. Overall,I am satisfied with the performance of this device. I believe there is a lot of room to make improvements such as allow customers to setup custom notifications depending upon cycle length, # of cycles, time of day etc.. But overall I am satisfied and will rate it at 4 starts... for This unit doesnt alter for any sump pump malfunctions as it claims. It only monitors if sump pump is consuming electricity or not and just monitoring for how long or often it runs for. It doesnt even do the basic check of if pump normally runs for 30 seconds and t it gets stuck is one time it gets stuck and keep running for 15 minutes, it never picks up that. It has happened to me multiple times now, it never sends any alerts at all. To me its the most basic alert that it needs to send right away... Its waste of $150 for nothing....

Update: 6-15-22: I spoke with someone from PumpSpy, and they are going to add the features back and explore how to better address this going forward. The developer of this product has actively removed a key feature: cycle history. Previously you could see 90 days worth of information on how often the sump pump ran. Now it only tells you the number for the current day. They have not provided any announcement or reasoning or otherwise indicated why they removed this key feature. If they are willing to remove that feature, it’s only a matter of time before future “improvements” further nerf this product and its usefulness.

I’ve had this product for several years now. A sump pump failure during a storm makes you find solutions, and I chose this, as my basin is too small to accommodate a backup pump. Physical installation was a snap. I can say that *when it works* it’s a nice product. I’d get reports on how much it was cycling and when, and I’d also receive power outage alerts which would be helpful. The problem is - this unit would go offline. Frequently. We occasionally get power drops where I live. Sometimes PumpSpy would come back up. Much of the time it wouldn’t. Restoring PumpSpy to operation was seldom easy. I often couldn’t log into the app as it would refuse my credentials. Since I use a password manager, I feel fairly confident that I wasn’t entering them incorrectly. Then at some point it would accept me. Then there are the times I tried to reset the device and start from scratch. Connecting it to my network would often take several time consuming attempts until it was successful. Finally, I use a security monitor on my network. It played nice with the literally dozens of items on it. Except for PumpSpy. Apparently this device is the lone item in my inventory to use a risky unencrypted connection that could leave my network open to malicious actors, and it would refuse to let PumpSpy phone home because of it. So…after several years of use, I have to say this product is not worth the price. I could live with every flaw this product has to offer except unreliability. I have too much to lose to depend on this frequently failing device, and I have to find another solution. My suggestion is that you should too

The app is not great; Its slow and the setup is not intuitive. The module itself has a screw in the middle to secure it, but most sump pumps should be plugged in to a GFCI outlet which does not have a center screw. The socket itself seems loose and does not hold the plug in place well. And I would be concerned about what happens if the company goes out of business since it relies on Internet servers to monitor the pump. It works, but I have concerns.

5/19/23 Update - Posting an update to my original review below. After months of troubleshooting and communication with tech support, unit is now working. The issue was that my AT&T Smart Home Manager app was blocking outbound traffic on port 8081 (although it was not clearly telling me that) which the PumpSpy outlet uses. Note that the Outlet indicates red status if there is a problem connecting to WiFi or contacting the PumpSpy server. The Setup App implies (although not totally clear) that Red means there is an issue connecting to WiFi. I suggested to tech support to update their documentation to state that they use port 8081 to help others with troubleshooting. Although sporadic at times, PumpSpy tech support stayed in contact with me for over 6 months trying to figure out what the problem was. They also sent me a newer version of the outlet at no charge. So I really felt like they were standing behind their product and trying to make it right. For anyone who is shopping around, what I believe makes this product unique are the combination of 3 things: 1) Does not charge for monthly monitoring 2) Is not integrated into the pump itself (while this reduces the ability to monitor pump health, in makes for easy installation and compatibility across all pumps) 3) does not have shut off circuitry (some products have a built-in switch to kill the power remotely, but if that switch fails your pump loses power). There are still some issues with the app, which is why I rated at 4 stars instead of 5. Ive passed the details to tech support, and I know they have looked at them. Hoping at some point I will see an update to the app the addresses the issues. If that happens, will change my rating to 5 stars. ********************************************************************************************************************** I previously owned a pump spy outlet that, while a little quirky at times, seemed to operate fairly reliably for several years. Eventually it lost connection to the WiFi network, and despite hours and hours of troubleshooting, not only could I not get it to reconnect, I could not even get it to enter setup mode. The setup button would stick sometimes as well, so I finally concluded that there was probably a short or open on the circuit board, and it was a lost cause. Since it worked well for several years, I decided to purchase another one. The new one easily went into setup mode, but every time it would connect to the WiFi network, it turned the status to red (nonfunctional). I am fairly tech savvy, so I was confident I wasnt making some type of basic mistake. I could see from my router device list, it was connected to my WiFi network, but it always stayed in the red status. I tried using both IOS and Android devices, with no success. I tried all the different setup alternatives in the instructions including some other instructions tech support sent me. Every time, same result. I finally returned it for a replacement, and the replacement had the exact same problem (I was expecting it would but needed to rule out any issues specific to the prior unit). I reached out to tech support several times. Got a couple responses, but after I explained all the troubleshooting I had already done, they went radio silent. Technical details on how the system is designed are pretty sparse. I assume my issue is one or a combination of the following items: 1) firewall preventing unit from contacting PumpSpy server, handshake problem between outlet and Pumpspy server, and/or compatibly with the PumpSpy client. Having had good success with this unit in the past, I really wanted it to work. I offered to troubleshoot anything they wanted in hopes that would lead to a client or firmware update that would resolve the issue, but like I said after a few email exchanges, they stopped communicated. I suspect this is a small company with a small engineering staff and theyve probably had some turnover and lost some of the secret sauce. Just my speculation, but in the absence of communication all I can do is speculate. Kudos to Amazon for quickly sending me a replacement, and taking both units back for a full refund. I have no reason to believe these units are broken. All indications are they have a design flaw.

Update 2018-12: The PumpSpy unit didnt handle a power surge/spike so great. The unit reported the power was off properly, but then didnt report the power was restored even though it had been. It was a very short spike/outage and luckily I was home when it occurred. A simple unplug/replug of the unit reported power restored, but this would be a bit concerning if I didnt have other devices to check the power and pump state. Still overall happy with the unit and waiting for the first sump pump failure to get more info on how well it works during that. Initial: Initially, I had quite a few issues getting this setup. Being an IT person that can normally sort out these issues made it even more frustrating. But then I found the secret page three of the instructions with the manual setup steps and it went well after that. Tip, be patient waiting for the outlet to change from red/yellow to green. Says it will take a minute but actually took a few to link up and be happy! Ive attached Page 3 as an image and it can be found on the PumpSpy website with a bit of digging. Now to see how it handles issues, our pump runs continuously and typically fails every 12-18 months. Hooray natural springs under the house...

So, I’ve had basement water problems since we bought our house 17 years ago. Multiple time where my pump failed and flooded my basement. I’ve had back up systems fail as well. So I stumbled across this product and I’ve had it running for about 2 weeks now. My results are startling. It was fairly simple to set up and get running. Maybe like 5 minutes. The app is easy to use. But what I learned about why I’m getting water is the biggest thing I learned. My sump pump goes off, on average 900-1200 times per day. With an average of 5800-8300 gallons of water per day. Once I seen those numbers, I needed to do more investigating as to why. My first thought it is rain water running through, but I found out that there is a water inlet pipe right next to the sump area and has sprung a leak under the basement floor. While it’s not an easy fix, it is definitely fixable and will remove the terrible events of my basement filling up once every 1-2 years. Thank you pump spy for being available to so it could open my eyes and investigation as to why I have basement water problems. I highly recommend this product

Installation is easy. Remove an outlet cover plate and plug in the pumpspy, and use the included long cover screw to keep it firmly attached. The high water float was also easy to attach. Connection to my wireless was a snap too. From my perspective the info one can get at anytime is all that is needed. You know what the current status is as well as cycle data (includes last cycle time, length, and current cycles that day. It also provides a summary by each day so you can see operation over days. As one would expect, usage mirrors rain. Biggest benefits: is if power is out, signal lost, pump quit or water level is above where pump should have come on, you get a text alert. Also, no monthly fees! The only negative I seem to have, is the first time I touch the phone app icon, I get an error message. Tap again, and Im on. Since the sump is in my crawl and we winter away, knowing that it is working etc is great. If it quits I know to call in the repairman. 4 out of 5 stars may be harsh, but 5 means perfection, and the app while close isnt.