Shark AZ3002 Stratos Upright Vacuum with DuoClean PowerFins, HairPro, Powered Lift-Away, Self-Cleaning Brushroll, & Odor Neutralizer Technology, Navy

This Shark Vertex replaced my ancient Hoover upright. It was easy to assemble and did a remarkable job on carpets and dust. Easy to clean. The hose on the Powered Lift Away canister is a little short for most home use. Recently, the base unit with the rollers started to malfunction. The green suction indicator light, the main roller, the soft roller and the LED lights functioned only intermittently. Rolling the vacuum forward would cause all lights and the main roller to function but the soft roller never rotated. My original purchase of this vacuum was in 2-2021, less than a year ago. It supposedly carries a 5 year warranty. I called a nice Filipino lady at the number in the manual and described the issues. She recommended I try and clean the suction hose and wand of any obstructions which I had done previously. After a few maneuvers with her on the phone line she informed me I would need a new base suction unit and Shark would only charge me one half the price for this part since this part is not covered by their warranty. I read the 5 year warranty to her from the Shark manual. Nowhere does it say anything about the base unit not being covered. After she spoke with a supervisor she let me have a new base unit for the cost of shipping only. After paying a very premium price for this vacuum I am a little concerned that it is breaking down within less than a year. Although friendly, their rep tried to charge me for a part that should clearly be covered by their own warranty. Will see what happens with the new part and how long it lasts. I probably would not buy a Shark product again. Beware of their customer service and have your manual available when you speak with them. FOLLOW UP--The new head arrived as promised. I attached to vacuum and exactly the same problems occurred. The roller brushes worked only intermittently and the green light turned on/off. Again called Shark. This time the rep told me to attach the suction nozzle directly into the new head. Viola! Worked perfectly suggesting the problem all along was in the aluminum wand tubing and not the head. She sent a new one by overnight freight without cost to me and everything works perfectly. For now. Well see.

I bought this vacuum because my old vacuum would make me have massive allergies when I would go on a cleaning rampage and needed something that was truly going to seal all the dust in. I feel like I have thoroughly tested this vacuum on multiple surfaces: wood floors, area rugs, carpet, tile, and have used the attachments on corners, baseboards, blinds, and our couch. Findings Suction is very powerful, like it feels like the vacuum is pulling you forward, it sucks the dirt soul out of my rug which is awesome. For wood floors it does a decent job but it feels like you have to be right on top of the dirt for it to pick things up whereas other vacuums will pull anything around it. Honestly I’ve been very happy with this purchase except for ONE thing, the hose. Serious design flaw here. The hose length is ridiculously short. You will get a workout when using any attach one cause you’ll be whipping the whole vaccuum around. Yes you can detach the canister from the vaccuum but for many tasks you need both hands which leaves you with the same issue. For example when vacuuming my blinds it did a great job because of the strong suction but I definitely need both hands for this task. I was seriously sweating trying to finish the task and feeling like I was swinging the whole vaccuum around. With all of that being said I’m still happy with the purchase, it really does a great job getting every bit of dirt out and it keeps it all locked away very well. If the hose were longer it would be the entire package, I hope they redesign this in the future.

Perhaps I’m desiring what no vacuum could truly offer- but I was hoping for better. I still think it is very good. But I can still sometimes see hair left after like covering an area. Perhaps this is hair from the depths of the carpet…it may have sucked it from the surface and with its power brought the remaining visible hair from the Jericho Valley of my carpet. Otherwise, it is heavy and powerful- so can be a bit unwieldy. Sometimes as you bring it back up from its vacuum position, there is this moment before the click that it tries to run away from you. It’s a bit of a task for the stairs, but otherwise I haven’t found that to be too much of an issue. For how spendy it was, I was hoping it would solve all my life’s cleaning problems…but it turned out to be just a pretty good vacuum.

My old Shark APEX had a malfunctioning powerhead after two years of extremely heavy pet home use. I loved it and it would suck up small children if they got in the way! Couldnt get a new powerhead due to supply issues and really needed another vacuum in our three dog household. I decided on a new model, the Shark SRATOS, which was supposed to be as powerful and comparable to my old APEX. Pros: Its not quite as heavy as my old APEX. Hair doesnt get stuck in the brushroll, so the self cleaning brushroll description is accurate. It has a very long cord which makes it easier to vacuum large spaces without unplugging and replugging. It came with a separate pet hair head for the removable hose (which I never have used). The Odor Neutralizing feature was okay, though other reviewers reported they couldnt get replacement cartridges. (I havent tried to order a new one yet) Cons: Out of the box I could tell it was not as high quality, even though it was a bit pricier than my old one. Its lighter weight, feels plasticy, and more cheaply made (the removable suction wand is starting to not click back in to the vacuum after 3 months of use). It doesnt suck up small items like gravel, popcorn kernels, pet food, wood chips (or children) like the APEX does. And while, as advertised, the rubber brushroll doesnt collect pet hair, somehow it gets stuck between the front of the vacuum and the plush brushroll which never happened on my old APEX. All in all, I do like it and would recommend it but if I hadnt owned an older (by only two years) model Shark this one wouldve gotten 5 stars instead of 4.

Great suction power. I was very familiar with my old Shark model and not much has changed. Great product.

What a difference this vacuum has made. In the past I would have to dust every day, dust so thick you could write your name in it and this happened even when vacuuming every day. This vacuum fixed the problem. I love it!! It is so easy to switch from bare floor to rug cleaning. The rug cleaning works great also. Vacuum is a little heavy but it is a great trade off for the suction. The only thing I do not like is the hair wrapping around the small rubber tires in the front of the vacuum. I have a constantly shedding border collie and cat and hair is everywhere. When I vacuum the hair winds around the small rubber wheel axles. I have to clean it out by using tweezers. I hope the future models of Shark have an easier way to clean this wheels.

I rarely write reviews, but I am so impressed with this vacuum that it has to be done! I have two Australian Shepherd pups and two children under the age of 10. My house always has dirt tracked in and all other sorts of messes are constantly being made. I have a brand new carpet, and hardwood floors and this vacuum does it all! After going through two cheap vacuums in the last year, I decided to splurge on this Shark. I compared and read reviews on several different brands and models before deciding on this one and I can honestly say that I couldn’t be happier! A few of my favorite things about this vacuum and comments to the pictures I included. The first picture I posted shows a small area of my room that I vacuumed. As you can see the amount of dog hair and dust that it collected was mind blowing! In addition, there’s an extra trap that caught a necklace my son made without damaging or getting caught in the rollers. I finished vacuuming my room, and found no hair had attached to the rollers. This is a huge deal for me (and a big reason I splurged on this vacuum) because I despised cleaning and cutting hair out of the rollers every time with previous vacuums. With the power lift option and powered hand attachment, I was able to clean my carpeted stairs with ease. It has incredible suction and devoured the dog hair and crumbs embedded deep within my couches. It’s absolutely magical and has made cleaning house so much easier. No dust, debris, or odors using this vacuum. You will not be disappointed!

This monster has great suction but its big and hard to maneuver. Im still having to use my old reliable canister vacuum for corners, tight spaces and to get under things. Its particularly hard to push if youre against the grain on rugs. After vacuuming my 3K sq ft house I feel like Ive been in a match with a sumo wrestler. If youre using it on big open spaces it really gets the dirt out but if youre looking for maneuverability and need to get under and around tight spaces you might want to avoid this machine. Its BIG and heavy.

I wasn’t planning to get a new vacuum cleaner, but I changed my mind after I noticed a significant defect in our old one. I do the overall floor vacuuming and mopping in our house each week. For the last 6 or 7 years I’ve been using my Bissell, “lift-off” vacuum. I’ve been pleased with it and would’ve given it a “4 Star” rating. My only complaint was that I had to secure my brush attachment with a bungy cord, otherwise—if I hit a bump—the brush would just fall off. I also had to hold the electric cord in place with a clothespin. But other than that, I was quite satisfied with the performance. I recently bought an Oreck, “Orbiter,” floor polisher from Amazon, so I could better clean our hardwood floors. However, I also learned the unit could be used on carpets as well. For that you spread a cleaning powder over the carpet surface and then work it into the material with the Orbiter. After that you vacuum up the powder—which captures the dirt—and the job is done. That’s how it’s supposed to work. However, once I started vacuuming with my Bissell, I noticed there was a fine mist of powder leaking from a variety of areas on my unit. I could see white powder going into my dust cup, but it was also circulating into the air around me. I had watched videos online showing the Orbiter being used like this and then being vacuumed up with no problem. What was wrong here? I won’t go into my struggles looking for an answer, but eventually I decided to try using another vacuum we have. A few years ago, my wife bought a Shark, “Navigator,” vacuum cleaner, because she thought the Bissell was too heavy and noisy. I do most of the vacuuming, but she likes to touch up areas when necessary. My wife bought this after getting rave reviews from her mom and sister. I actually never used it because I had my routine down with the Bissell. Anyway, I decided to get the Shark and try my luck. I was pleasantly surprised when the Shark sucked up the powder and kept all of it in the dust cup. Problem solved. I was very impressed with the Navigator and started using it to do the whole house. However, I made the mistake ($) of checking out the Shark website and saw what upgrades were available. I actually did a lot of research via YouTube on Shark Vacuums and decided I really wanted a Vertex. I monitored the Shark website for possible sales and finally saw a good value on the Vertex model. I checked Amazon and noted they had the same “limited time deal” on the Vertex, so I ordered one immediately. By the way—when I checked the next day—the sale was already over. I know this is a long story, but I wanted to emphasize the importance of getting a superior filtering system. One of the videos I saw on YouTube was titled, “Don’t Buy a Cheap Vacuum.” One of the major points made was that everybody should spend enough money to get a “sealed” filtration system. Now I realized my Bissell must’ve been releasing invisible dust all these years. Yuck. Now I didn’t like my old vacuum very much at all. Anyway, I received my Vertex and used it yesterday and today (5/7/21). You know…I’m embarrassed to admit how much I like this machine and how excited I was to be getting it. The first day I worked on three bedrooms with carpets, two bathrooms with tile, and a hard floor hallway. For the record, I vacuum at least once a week and I’ve been using the Navigator for the past two weeks. However, after a normal run-through with the Vertex, the dust cup was full of crud—most of which—must have come from the carpets. I’m not exaggerating when I say I’ve never seen that much dirt come out of one vacuuming session and I had only done about one half of the house. It must’ve been pulled out of the carpets, because I know the floors can’t get that dirty. I know this review is too long, so I’ll just say that I really appreciate everything about this vacuum. The suction power is great. It handles easily and although I always wear ear plugs—my wife says it’s not too loud. There are plenty of informative videos about Shark vacuums on YouTube. If you’re considering getting a Vertex, I don’t think you’ll be disappointed.

It out performs the last Shark Vacuum I had and I didnt think that was possible!!!