BISSELL® Big Green® PET PRO Carpet Cleaner, 3288

I wanted to take a moment to write a review, when I never do. This vacuum is an amazing new tool in the arsenal of removing dirt and stains from my near white Berber carpet. I am stickler when it comes to cleaning, have a Hoover deep cleaner, and use a service regularly to clean my carpets. In growing frustration I found the Big Green Bissell and did my research. There are great reviews here which I agree with, and others I do not. Here is my assessment of the unit. CONSTRUCTION: Nicely done compared to others. It is designed for frequent use, that is strong construction, ABS plastic, which does not have fragile parts that can break. The tanks easily load and remove locking together with a stack functionality which is terrific. The handle is sturdy and the unit is not large by carpet cleaner standards. Something I did not see mentioned elsewhere is the side profile of the unit is flat, meaning you can pull the unit along the baseboard of a wall because nothing protrudes (including) the handle to keep it from being tight as possible. The roller design is brilliant for removal and cleaning, it is simple to do. Also there whole vacuum has few small parts and screws exposed meaning on the long term serviceability will be easy and parts replacement easy. I especially like the ease to replace a broken belt. CLEANABILITY: The tanks are easy to remove and clean, easiest I have seen so far. The rollers are just as easy to clean and wipe down the unit. NOISE: Not any louder than my Hoover and not unbearable. It is a carpet cleaner so expect a bit louder than your vacuum. HOW WELL IT CLEANS: I give it 10 out of 10. It outperformed my Hoover and my commercial cleaning service which I swear by. I was truly amazed at how white the carpets are now. I did learn one trick which made it work perfect. Then you push and pull the vacuum, the pull stroke, is the stroke where the brush really digs in, cleans the dirt, and brushes up the pile of the carpet. Provided you do not pull to quick, it will be like an infomercial where your eyes do not believe how clean it comes out. Truly amazing. I did not upload pics, as to be honest I did not plan on writing a review, nor do I usually. STAIN REMOVAL: I had a 4 year old red wine stain and other stains which it all removed without pretreatment – I associate this with the sheer volume of cleaning solution it used. DO NOT LIKES: The vacuum cleaner hose. The hose does not have a swivel connection, and even at nine feet long it becomes a bit much when you are moving around a lot to hold it in the proper position to alight with what you are cleaning. RECOMMENDATION: This is a must buy unit. Well worth the dollars, and it will last for years to come. Incidentally, this unit used with the Pet Hair Eraser vacuum makes for a great team. I gave my Dyson canister after getting this other Bissell vacuum. Lastly there is YouTube video of comparison models and the Big Green and the guy has no clue what he is doing. The funny part is even when the vacuum is not working it still is. The handle must be extended, and the pull of the vacuum correct to get the maximum cleaning effect.

Ive had this machine for two weeks now and have really mixed feelings about it. It works well, with some quirks and some flaws. For quirks, it cleans really well, much like rental machines, but it leaves stripes. If you work from right to left, itll leave a 1 stripe. From left to right, itll leave about a 1 1/2 stripe. This is because the sprayer and vacuum area is wider than the brush bar by those amounts right and left. If your carpets are dirty and light colored, its really noticeable. You can go back over the areas, but the stripes will remain with each pass, but lighter until the carpet is so clean from repeated passes that its not noticeable. The beater should have been the same width as the sprayer and vacuum. Oh, and I found Zip Premium Carpet Shampoo. Its about half the price and worked better for me than the best Bissel stuff. For design flaws, I first want to say that unlike the home model cleaners made of clear plastics that harden and shatter with age, this machine is built to last. If you buy it with a credit card offering warranty extension, you get 5 years from Bissel and 2 more years. Its built to last to that level of service. Materials are good with service panels held with stainless screws allowing easy access for cleaning and repair. After every couple tanks, you do need to pick clear the bottom of carpet fiber debris as you would any machine. It doesnt require any disassembly, but you should also use some type of hooked tool to clean out the entrance to the vacuum to clear out debris clogs. No big deal. But for me, after cleaning 3 rooms, the machine started to squeal. I followed the manual and first checked the beater brush belt. There was some black, belt dust debris. The cogged belt pulleys were not aligned and the output shaft of the brush motor was making noise when rotated by hand. I corrected this by fully seating the cogged wheel bearing in its housing to properly align the belt and removed the motor to lubricate the shaft bearing which was making the noise. This should not have been required and really is beyond the scope of a typical buyer. The machine is very easy to work on, but you shouldnt be expected to do this type of service after a few hours. I like the machine, but am concerned that my fix is temporary and that damage may have already been done.. Ill probably return it in exchange for another. Despite the quirks, I like it and just hope that the motor problem was not a common occurrence. Edit: The motor noise came back so I called Bissel about getting a replacement motor. They said Id have to send in the entire machine for warranty repair. Since its still eligible for return to Amazon, Ill just do that and buy another instead.

Let me start by saying I have never written a customer review before but feel compelled to take the time to write one now for this product. I made the mistake of purchasing very expensive wall to wall carpet in an off white color for my large family room. This room is used by my family of 2 small children as well as a family daycare. Need I say more, big mistake. I have owned the carpet for just over a year and was at the point of having it professionally cleaned every month for the price of $75 each time. The rug would look great when my professional left but by the time the rug dried most of the stains would resurface. Professional kept saying there really wasnt anything he could do about that. I was on the verge of ripping up the carpet and installing hardwood when I researched carpet cleaners for myself and after reading dozens of reviews decided I had nothing to loose by trying the Bissell Big Green. The first thing I was thrilled about was that it came fully assembled and I was shampooing carpet 15 minutes after the Fed Ex driver dropped it off. I started with a small area rug I have by the front door. There were no major stains on the carpet but thought if things didnt go well with the shampooer it would be a small loss to throw the rug away. I only wish I had taken before and half way through photos because I couldnt believe the difference. I thought the rug was only marginally dirty but in truth it was filthy. On to the family room. I used the Bissell Pre-treat, waited a few minutes and dug in. The machine is easy to use, very similar to a vacuum cleaner. I went over areas without stains one time and any area that had big stains I went over twice. The rug looks absolutely brand new. Even the stains that the professional said would never come up have disappeared. There were even three stains of cranberry juice which I believed would never come up. The room was dry enough to walk on with a few hours. After the family room I was so thrilled that I kept going, cleaning all my area rugs that are on all my hardwood floors throughout the house and everything came out perfectly. Next, I did my upholstered sofas and chairs. You have to believe with a house full of small children and their friends that keeping all these surfaces clean is next to impossible. However, at this point I feel this is easy enough to do every month if need be. I am now going to friends houses to clean their carpet. (Truthfully, they have asked to borrow it but it is now my absolute favorite appliance and I dont want to take the chance that anything will happen to it.) People in other reviews commented on the heaviness of it making it difficult to carry up stairs, etc. but I took off the two water tanks and carried them separately and didnt find it heavy to move at all. Also, the entire basement of my home is covered in berber carpet where the main daycare area is and it cleaned all the carpet beautifully without causing any damage or fussiness as was mentioned in other reviews. The one thing I wish it had was an indicator to let you know when the clean water/shampoo runs out. I made several passes when the tank was empty now I just keep an eye on the return water tube. This was a big financial investment for me but I feel it will pay for itself in a matter of months.

I would buy this product all over again. It is excellent on my carpets. I use it all the time with two large older dogs. Even the foot traffic makes the carpet dirty. PROS: ~This machine seems to put less water into the carpet than other machines Ive rented. ~The suction takes more water out of the carpet so the carpet dries faster ---even when I run over the same area time and time again to clean up a doggie accident. ~The machine works better than other carpet cleaners Ive rented/borrowed from family. I went over stains that Id previously cleaned with a rented Rug Doctor and it didnt get rid of them completely as they were old, but theyre quite noticeably better. ~The moving handle makes this comfortable for people of different heights to operate this. Other machines Ive used arent very comfortable. ~Filling the tank with water/solution is a lot less mess than other machines Ive used as the fill tank is removable. Machines Ive previously used you have to fill a bucket and then pour it into the machine and the suction fittings always got in the way which meant spilling (and solution is expensive!) ~The spinning dial makes it easy to see when youre out of water as it stops spinning. Yes, the sound the machine makes changes also, but if youre listening to music, or in the zone cleaning you may not notice that. The dial frequently catches my eye when it runs out as it is a spinning circle cut into quarters that are black/white/black/white. ~The clear tanks make it easy to see about how much of the cleaning solution tank youve used and how close to full the dirty tank is. ~I use my machine at least twice a week for spot cleaning. I clean my entire house, rotating rooms over a couple of days about every 3 weeks. The carpets do not appear to have any damage or wear from the machine. ~Dog hair is easy to remove from the bottom of the machine after using, and its easy to get out of the two parts to the dirty tank. Some of it also clumps on the floor when doing the cleaning so its easy to pick up while going. (Yes, I vacuum before, but even my Dyson doesnt get it all. We have large dogs who shed a lot year round.) ~The handle folding down makes it easy to store under shelves or hanging clothing in a garage/closet. ~It came assembled, well packed, and with a small bottle of original solution. Ready to go after removing a few cardboard inserts! Cons: ~Weight of machine is higher than that of the machines Ive rented in the past. HOWEVER, the tanks can be removed to transport it and its manageable. ~The dirty water tank can be a mess to empty. If you dont wait a few minutes for the water to settle when you lift it off it will drip dirty, water on you or your carpet/floor If you dont tilt it just right when dumping it, youll again have a bit of a mess on the bathroom floor and possibly yourself.. (I think Rug Doctors tanks from the machines Ive rented are easier to empty with less mess and theyre not in two pieces. The top piece here also drips when you remove it to dump the other tank, which means having to sit it in the tub or on the floor.) After cleaning the carpet I always clean the bathroom floor and tub as the dirty water gets on them. ~The dirty water tank, if not set just right, will not collect water. Once youve used the machine a few times its pretty easy to tell when you have it on right, but twice I emptied an entire tank without realizing it wasnt sucking up the water. (The dirty water tank handle when left up blocks part of my view at my height and I cant see if its sucking up the water.) This machine is well worth the price. I checked a LOT of sites and stores where it was available (including the Bissell site). Other than a no longer active Black Friday sale it was cheapest to purchase here on Amazon. I was very hesitant to spend this much money on a carpet shampooer. Its a LOT of money, but having used it a lot (two large elderly dogs create a lot of messes, not to mention foot traffic from humans and dogs alike.) I promise it is well worth the money. I would buy it even if it was $100 more knowing what I know now. I use it with the 2x Pet Stain & Odor Formula. Other people have said it was odorous or blue in color. It is clear and it does not smell at all. The only smell I ever have is when I go over a fresh urine/vomit spot and it only lasts a few seconds when you first go over it, and when you empty the dirty water tank. This cleaning solution works excellent. I have a small bottle of original formula that came with the machine, but I purchased the pet formula when I got the machine so I have not used it and compared. Id rather stick with what I know works. (The cleaning solution I found for the best price on Bissells site. Buy 1 solution get a second for 20% off, they frequently have % off codes which also give free shipping, and you get a 10% discount with a members points account, which is free. The discounts stack. I got 2 60oz bottles for $32 and some change today after tax and free shipping. Last time I bought them I had a slightly lower discount and paid $34.)

it will pay for itself in no time. Its expensive but youre getting a great cleaner that will last forever.

First, I am an engineer .... which means I analyze everything. I was concerned about the hand tool portion of this product, but I neednt be. It worked very well. This product not only gets the carpet deep clean, it sucks out nearly all the moisture from the carpet and allows it to dry in no time. Seriously, by the time I got to the other end of my living room, the side I started on was already dry. The tanks (clean and dirty) are super easy to use. I prefer to fill and empty in my laundry room wash tub and these both work great in there. The unit has a little spin indicator when you are applying solution. This is great since you always know the moment you are out. The cord wrapping mechanism is the best I have ever seen in a product. Super easy and fast. Yes, it is more expensive than the typical cheap model, but it is worth it in spades. Additionally, the materials this thing are made out of are super durable. It is built like a tank and I expect many years of use. It is a bit heavy compared to the consumer models, but it is oh so much better at getting the job done. It is worth the little extra space it takes up in the closet and the fact that I have to move it up and down stairs for my wife to use on different floors (it is a bit much for her). At the end of the day, I am a consumer where the most important thing for me is does it work well and last a long time. Everything else is secondary.

Work great Like described Good price

I was out of town my puppy got about 15 bottles of water from the kitchen (my friend watching her was at work) and opened them all over my sofa and rug. After 2 days my house smelled like mold and I thought Id have to replace both. I wish I wouldve gotten a before pic of my sofa :( Smells gone and its like new clean! Way better than all the other carpet cleaners Ive had..its industrial strength, and dries in like 30 min. The upholstery extension is b@d@$$ too. Huge tank of water so youre not constantly dumping out and filling up.

I dont know why i was wasting so much $ letting carpet wash man do the job and they wouldnt do it aa good as me. If you think you use it more than 3 times a year it pays for itself in 1st year , just get you a good shampoo reagent ( i got zepp) and mix it with water and spray that on stain, brush it manually and use the same shampoo for big green and you will be surprised how clean it comes out, i have used it 2times and if i wanted to pay someone to wash the way i washed they would easily charge me 250 if not 300, So it has already paid for itself.

I just got this machine. Previously I had a blue rug doctor, with attachments. I had read the reviews on this machine, they were great, rightly so. The rug doctor with attachments was noisier an option and since this came with the attachments, was less $$, went forward and back, along with the reviews...why not? I am so lucky to have gotten this and not the rug doctor again. This is less cumbersome, does a better job and moves in both directions!!! Seriously, by pass the rug doctor and get this. Fyi I had my rug doctor 4 yrs, very happy to have this machine now!!!